Leasing Consultant - Britton Woods Apartments

Ackermann Group • Dublin, OH

15h • Onsite

About The Position

Ackermann Group is seeking a full-time Leasing Consultant to join their team at the Britton Woods Apartments, a 352-unit community located in Dublin, Ohio. The Leasing Consultant will be responsible for interacting with prospective and current residents to present the apartment community favorably while maintaining acceptable occupancy levels. This role involves sales and administrative duties with occasional light manual labor. The position requires establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies, ensuring all related documentation is accurate and timely. The consultant will also maintain knowledge of community data points, area market conditions, and routinely inspect units and the community campus for market readiness, collaborating with the Maintenance team when necessary. They will act as the first point of contact for prospect and resident inquiries, converting queries into tours and escalating complex matters. Delivering exceptional customer experiences, anticipating and resolving resident issues, and participating in resident events and community outreach are key aspects of the role. The consultant will greet and tour prospective residents, aiming to secure leases, and complete all administrative tasks associated with leasing and move-ins. Documenting and scheduling routine service needs and demonstrating proficiency in property management and CRM software are also essential. Collaboration with the Community Manager and Maintenance team is crucial for meeting resident needs effectively. Other work-related tasks as assigned by the Community Manager will also be part of the role.

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required.
• Proficiency in property management software and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to quickly develop rapport with prospective residents.
• Ability to work well in a team setting.
• High school diploma or equivalent.

Nice To Haves

• Leasing and/or sales experience is highly preferred!
• Experience with Yardi Voyager, Rent Café, and CRM is preferred.

Responsibilities

• Interact with prospective and current residents to present the apartment community favorably.
• Maintain acceptable levels of occupancy.
• Perform sales and administrative aspects with occasional light manual labor.
• Establish and maintain a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensure all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establish and maintain knowledge of basic community data points.
• Maintain a current understanding of area market conditions to influence the sales approach.
• Routinely inspect units and community campus to ensure market readiness, executing remedies and collaborating with the Maintenance team.
• Act as the first point of contact to respond to prospect and resident queries.
• Convert prospect queries into physical tours.
• Distribute complex matters to the appropriate person or member of Management.
• Deliver exceptional customer experiences that garner positive reviews.
• Take initiative to anticipate and resolve resident issues and inquiries independently.
• Proactively identify areas for improvement in customer satisfaction and provide solutions or recommendations to the Community Manager.
• Participate in resident after-hours events.
• May be responsible for certain community outreach efforts to market the desirability of the community.
• Greet and tour prospective residents through the community, garnering a lease a reasonable percentage of the time.
• Complete all administrative aspects associated with the leasing or move-in process.
• Document and potentially help schedule routine service needs expressed by residents.
• Demonstrate proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups.
• Accurately log guest cards, track resident interactions, schedule appointments, and generate reports.
• Work effectively as part of a team, fostering open communication and support among community staff.
• Take responsibility for other work-related tasks as assigned by the Community Manager.

Benefits

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED