Leasing

Red Tail Acquisitions•Odenton, MD

26d•$0 - $22

About The Position

This dynamic position is perfect for someone who thrives in a fast-paced environment, enjoys variety throughout the workday, and is passionate about creating exceptional resident experiences. If you bring positive energy, strong customer service skills, and a sales mindset, we’d love to connect with you! The Leasing Consultant plays a key role in creating a positive first impression for prospective residents while delivering exceptional customer service throughout the leasing process. This position supports multiple apartment communities and assists with leasing, administrative tasks, resident relations, and property operations while upholding company standards and ensuring a smooth move-in and move-out experience. Weekend availability is required.

Requirements

High school diploma or equivalent required
Must be able to read and write English fluently and perform intermediate math functions
One year of experience in the service industry preferred (hospitality, retail, customer service, etc.)
Intermediate computer and internet proficiency
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Strong customer service orientation
Excellent communication skills
Ability to handle high-stress situations professionally
Strong organizational and administrative skills
Effective time management and prioritization
Sales aptitude and comfort working with prospects
Superior collection skills
Knowledge of Fair Housing laws
Leadership qualities and ability to work independently
Commitment to ongoing professional development through company-provided training
Ability to effectively utilize all on-site property management software

Nice To Haves

Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check

Responsibilities

Provide superior customer service to residents, prospects, and vendors
Conduct and assist with market surveys
Show apartments, lease units, and assist with resident move-ins
Update unit availability daily and maintain accurate leasing information
Process rental applications in accordance with company procedures
Submit and track maintenance requests for residents
Receive and record collections following company standards
Provide general clerical, office, and phone support
Maintain complete and accurate resident files and documentation
Manage move-in calendars to ensure appointments are completed and units meet move-in standards
Address and help resolve resident concerns; escalate issues to the Supervisor when necessary
Conduct move-out walks and support the move-out process
Perform additional duties as assigned