Leasing Consultant (Conventional and LIHTC)

Elmington Property Management•Indianapolis, IN

6d•$17 - $19•Onsite

About The Position

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Bedrock focuses on providing the best service to our residents and our owners! Our Leasing Consultants are essential to the property's overall success supporting the day to day operations while ensuring our residents' satisfaction. Our next Leasing Consultant will ensure efficient operations by meeting the leasing and financial goals and performance of your community, while delivering excellent customer service. We are seeking a dedicated and knowledgeable Leasing Consultant with experience in affordable housing projects, specifically Section 8 and Low-Income Housing Tax Credit (LIHTC) programs. The ideal candidate will be responsible for assisting prospective residents through the leasing process while ensuring compliance with all applicable affordable housing regulations.

Requirements

Knowledge of affordable housing programs including Section 8 and LIHTC.
Understanding of compliance requirements and documentation standards.
Constantly learn and search for ways to improve traffic, leasing, and total income.
Work with passion and take pride in what you do.
Be an effective listener who offers helpful solutions.
Possess great energy, enjoy challenges, and constantly set and reach new goals.
Work alongside the Community Director in achievement of property goals.

Nice To Haves

1 year of multi-family property management experience preferred.
Experience with affordable housing programs (Section 8, LIHTC) preferred.
Previous Leasing experience preferred.
Customer Experience Specialists or related fields encouraged to apply.
Previous experience working with a team to meet success.

Responsibilities

Effectively manage the community's reputation via social media, direct communication, and marketing.
Be the primary communicator to prospects, residents, vendors, and your market.
Process leasing applications, including intake, screening, and qualification under Section 8 and LIHTC guidelines.
Ensure compliance with all affordable housing program requirements and maintain accurate resident files.
Coordinate lease execution and renewals with property management and compliance terms.
Prepare and submit required documentation for audits and compliance reviews.
Provides exemplary customer service to all residents proactively solving issues and creating a warm and welcoming environment for all.
Abides by federal fair housing standards and all other applicable laws.
Develops their professional skills, seeking continual growth and learning from mistakes.
Embodies company policies and procedures in all interactions.
Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
Operates computers and other technological devices on site.
Represents the community on the phone and in written communication.
Greets residents, cleans and maintains a neat office, and serves as a point of contact.
Conduct tours of affordable housing units and explain leasing terms to prospective residents.
Resolves issues in a timely manner with a focus on customer service.
Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
Performs all other duties, as assigned.