Leasing Consultant

Centerspace•Edina, MN

1d•Onsite

About The Position

Centerspace is seeking an enthusiastic and customer-centric Leasing Consultant to join their team at the 71 France Apartments in Edina, Minnesota. This role is crucial for achieving leasing goals and fostering professional relationships with both prospective and current residents. The successful candidate will demonstrate an exceptional commitment to customer service and resident satisfaction, guiding customers to find their ideal home. The position reports directly to the Community Leader and requires a work schedule that includes Saturdays. As part of the application process, all candidates must complete a mandatory 35-minute pre-employment assessment to be considered for the role.

Requirements

High School Diploma, or equivalent
Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer literate
Knowledge of Property Management software
Working knowledge of Outlook, Word, and Excel
Ability to use a computer in a professional manner

Nice To Haves

Background in sales
Knowledge of MRI Property Management software

Responsibilities

Guide own success by achieving leasing goals
Build professional relationships with prospective and current residents
Demonstrate an unparallel commitment to customer service and resident satisfaction
Help customers find their perfect home
Responsible for the rental of apartment units to always ensure maximum occupancy and an exceptional customer experience that promotes optimal retention
Follow already established procedures
Comply with all internal leasing policies, Fair Housing requirements and all other applicable laws and regulations
Be self-directed once trained, able to follow instructions, prioritize duties and comply with deadlines
Manage the sales/leasing funnel at the assigned community(s)
Produce sales results commensurate with the company’s performance benchmarks
Evaluate and have expertise in assigned community(s) competitors’ offerings and pricing by conducting regular surveys and visits
Prepare the office and tour path for business
Generate prospects through creation of advertising online, business outreach, and other various grass roots campaigns
Assist with community social media as directed, following all set standards for quality and frequency provided
Provide service to new applicants to help get approval
Coordinate leasing documents for move in
Perform move in orientation for each new resident
Provide excellent service to existing residents for their housing needs
Focus on resident retention, assisting with resident events and appreciation campaigns
Communicate and coordinate with onsite and support team as needed to ensure resident needs and experiences are handled with an exceptional level of service
Assist with package handling
Coordinate communication with residents via phone, email, text, resident portal, resident app, etc.
Interact professionally with other employees, customers, vendors, and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and stakeholders
Deliver high level resident satisfaction while maintaining Fair Housing Practices
Help to address and resolve issues
Participate in industry appropriate networking groups (encouraged/expected)
Participate in service projects, and to establish and maintain contacts within the community to promote Centerspace (encouraged/expected)
Assist with administrative duties as directed
Maintain accurate records in software and files
Responsible for 40% marketing & sales, 40% customer service, 20% business admin