Leasing Consultant - Verve

Thrive Communities•Seattle, WA

16d•$23 - $24•Onsite

About The Position

The Leasing Consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Thrive’s Values, policies and procedures as well as multi-family housing regulations.

Requirements

Customer service experience required.
Ability to work in a fast-paced and customer service-oriented environment.
Understanding of industry terms and their meaning.
Ability to de-escalate conflict and remain calm and courteous at all times.
Respects and understands diverse cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
Performs duties under pressure and meets deadlines in a timely manner.
Works well both as part of a team and independently.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
Desire to learn and take initiative on projects and tasks.
Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
Driven team player looking to bring positive energy to the team.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Strong time management, organizational and prioritization skills.
Strong attention sales and marketing.
Proficient in Microsoft Word, Outlook and Excel.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Nice To Haves

Leasing experience in multi-family housing preferred.
Yardi/CRM and Onsite experience preferred.

Responsibilities

Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
Auditing marketing sources daily.
Sets out A-Boards and prospect snack/refreshments daily.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
Types miscellaneous resident communication as needed.
Complete all lease paperwork including related addenda and accepts rents and deposits.
Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
Inventories office supplies on periodic basis. Reports needs to Community Manager and maintenance associates.
Organizes and files appropriate reports, leases and paperwork.
Attends property and Thrive trainings and meetings as requested.
Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.

Benefits

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
Paid Birthday Off
Generous Employer Matched 401k plan!
30% Housing Discount with Ownership and Regional Manager Approval
$150 Leasing Commission
$75 Renewal Commission (split between entire on-site team per renewal)
Medical benefits effective 1st of the month following your start date!
100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
Optional HMO dental plan including adult and child orthodontics
Vision Option
$20,000 life insurance policy
Long-term disability coverage
24 hour Employee Assistance Program/Hotline
Discounted Pet Insurance rates + additional voluntary benefit options
$300 annual professional development/tuition reimbursement
Training opportunities and career progression/growth plans!