Leasing Consultant

Venterra Realty•Shepherdsville, KY

12d•Onsite

About The Position

Leasing Consultant at The Reserves of Thomas Glen, reporting to the Community Manager. The role focuses on driving revenue growth by maximizing occupancy and delivering an exceptional experience to prospective and current residents. This is an opportunity to achieve leasing goals through effective sales techniques, promote premium units, secure optimal lease terms, and minimize concessions. The position involves responding to inquiries, following up on leads, maintaining a CRM pipeline, and increasing renewal rates by fostering strong resident relationships. The Leasing Consultant will also monitor market trends, engage in marketing initiatives, maintain tour routes, and ensure a seamless move-in experience. Exceptional customer service is key, involving proactive resident engagement and professional, empathetic concern resolution to create a welcoming community atmosphere.

Requirements

1-3 years’ experience in sales, leasing, or customer service (multifamily experience preferred).
Proficiency in CRM tools preferred.
Strong negotiation and communication skills.
Ability to work weekends and a flexible schedule as needed.
Highschool diploma or equivalent required.
Applicants must be legally authorized to work in the United States at the time of application and throughout employment.

Nice To Haves

Some college preferred.

Responsibilities

Achieve leasing goals by converting leads into leases through rapport-building and effective sales techniques.
Enable rent growth by promoting premium units and other rentables, securing optimal lease terms, and minimizing concessions.
Respond to inquiries promptly, follow up on leads, and maintain a strong pipeline using CRM tools.
Increase renewal rates by fostering strong resident relationships and addressing concerns proactively.
Monitor local rental trends, competitor pricing, new construction and market demand to contribute insights for sales strategies.
Engage with marketing initiatives, resident events, and social media outreach to boost brand visibility and drive occupancy.
Maintain tour routes and show units to leave a lasting positive impression on prospects.
Deliver a seamless, world-class move-in experience that exceeds resident expectations.
Deliver exceptional customer service by proactively engaging with residents, addressing concerns with professionalism and empathy, and creating a welcoming community atmosphere.