Leasing Consultant

Avenue5 Residential•Pflugerville, TX

1d•Onsite

About The Position

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. This role requires the ability to focus on the needs of others by listening, understanding, and showing empathy and respect, ensuring excellent customer service and promoting a quality living experience for all. The consultant will generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes. They will ensure model apartments are in touring condition, orient prospective and current residents to the property, and process renewal paperwork. Maintaining accurate and detailed records of traffic activity, following up with prospective residents, and converting phone traffic into scheduled appointments are also key. The consultant will inspect apartments prior to resident move-ins, coordinate with the maintenance team, create and maintain confidential resident files, and complete weekly leasing reports. They will assist with ongoing resident relations, shop competitive properties, inspect buildings and grounds for safety and cleanliness, and assist with processing work order requests. Additionally, the role involves providing clerical support such as answering phone calls, filing, and processing property invoices, and may include assisting with planning and implementing resident activities to increase retention. Compliance with all company policies, health and safety rules, and applicable laws is required.

Requirements

High school diploma is required.
Excellent customer service and interpersonal skills with the ability to relate to others.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Minimum of one year of previous sales experience is preferred.
One year of previous residential leasing experience is preferred.
Prior experience in Yardi Voyager or another equivalent system is preferred.

Responsibilities

Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
Ensures model apartments are in touring condition.
Orients prospective and current residents to the property.
Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
Follows up with all prospective residents via phone, mail or email.
Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
Completes weekly leasing reports in accurate and timely fashion.
Ensures all open and close procedures are completed daily.
Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
Responsible for shopping competitive properties.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Assists with processing work order requests for residents and ensures work is completed in a timely manner.
Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
May be asked to assist with planning and implementing resident activities in order to increase resident retention.
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
Performs other duties as assigned.