Leasing Consultant - Canary Landing

Tricon Residential•Toronto, ON

2d•CA$43,890 - CA$65,830•Onsite

About The Position

The Leasing Consultant plays an important role in shaping the first impression of the community and helping future residents find a home that fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing experience. The Leasing Consultant is an integral part of the on-site team who helps bring the community to life by showcasing suites, amenities, and services in a way that is thoughtful and tailored to each prospective resident. They are polished, proactive, and comfortable balancing a warm customer experience with leasing goals, follow-through, and attention to detail. Our Canary Landing community is located in the east end of downtown Toronto in the Canary District.

Requirements

Excellent communication and interpersonal skills, with the ability to build rapport quickly.
Service-oriented approach with a polished, professional presence.
High attention to detail and ability to follow through on multiple priorities.
Proactive, self-motivated, and comfortable taking initiative.
Comfortable working in a fast-paced, customer-facing environment.
Ability to work effectively with a diverse group of people while demonstrating cultural awareness and professionalism.
Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Minimum 2 years of sales, leasing, hospitality, or customer service experience.
Availability to work a flexible schedule, including evenings and weekends as required.

Nice To Haves

Experience in residential leasing, property management, hospitality, or a related customer-facing environment.
Experience with Yardi or another property management/leasing system.
High school diploma or equivalent.
Interest in real estate, resident experience, and community building.
Ability to understand market trends, competitor activity, and customer needs.

Responsibilities

Respond to inquiries in a professional and timely manner, building rapport and understanding each prospective resident’s needs, preferences, and leasing requirements.
Schedule and conduct property, amenity, and suite tours, presenting features, pricing, availability, and community services in a clear and engaging way.
Follow up with prospective residents and guide them through the application and leasing process to support conversion.
Build and maintain relationships with current residents, respond to resident inquiries, and partner with the site team on renewal and retention initiatives.
Support lease discussions, promote resident referral programs, and maintain current knowledge of suite availability, layouts, pricing, amenities, and community features.
Monitor the leasing path, common areas, model suites, and available suites to ensure they are clean, presentable, and aligned with property standards.
Inspect upcoming suite availabilities prior to showings and communicate any deficiencies, maintenance concerns, or property issues requiring attention.
Review advertisements for photography, content quality, and pricing accuracy.
Conduct market surveys and stay informed on market conditions, competitor activity, pricing, and the broader competitive landscape.
Monitor leasing activity and reporting to understand traffic, conversion, performance trends, and opportunities for improvement.
Enter accurate and complete prospect and applicant information into the leasing system.
Support move-in and move-out coordination, including elevator reservations, suite inspections, related documentation, and orientation where possible.
Assist with marketing and leasing reports, including market rents, competitive activity, planned developments, and resident activity.
Recommend ideas to improve leasing processes, customer experience, and overall performance.
Complete other duties related to leasing, administration, and resident support as assigned.