Leasing Consultant - Modera Northgate

Mill Creek Residential•Seattle, WA

3d•$23 - $25•Onsite

About The Position

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.

Requirements

High School diploma or equivalent (GED) preferred
Commitment to, and passion for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi-Family, single-family rentals, built-to-rent, or related property management experience, retail sales or hospitality experience
Clearly communicate, speak, read, and write in English
Ability to take ownership of resident issues and/or concerns and come to a resolution
In-depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Continuous research of area competitors such as pricing, amenities, features etc.
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

Responsibilities

Greet prospective residents and determine their needs and preferences.
Present the community and homes, highlighting features and benefits.
Complete lease applications and assist with verification.
Manage and convert prospect leads into leases to achieve leasing goals.
Conduct market surveys of competitive properties monthly.
Answer telephone calls and return voicemails.
Enter accurate and timely data into information systems and prepare leasing reports.
Ensure the office, clubroom, home models, and market-ready homes are in impeccable condition.
Share promotional ideas and events for the marketing timeline.
Assist in social media advertising as directed by the Manager.
Assist in the preparation of move-ins.
Be familiar with the surrounding neighborhood and share information with prospects and residents.
Understand and support the customer experience vision for Mill Creek Residential.
Communicate service guarantees and customer service standards.
Take ownership to personally address and resolve customer concerns.
Support new residents during move-in, assist with lease renewals, move-outs, and resident transfers.
Contribute ideas for improving resident satisfaction.
Participate in monthly property renewal programs.
Accept service requests from residents and route to the service department, following up to ensure completion.
Physically inspect property, pick up litter, and report service needs.
Embody the Mill Creek mission, values, and brand promise.
Complete all new lease and renewal paperwork, including related addendums.
Attend training classes/meetings as required.
Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc.
Post Craigslist ads daily to generate traffic.
Strive for a 25% conversion ratio of tours to new leases.
Adhere to all policies and procedures.
Ensure compliance with all Federal, State, and local laws, including Fair Housing regulations.