Leasing Consultant

Denstock Management LLC•Crozet, VA

8d•Onsite

About The Position

The Leasing Consultant's main role is to greet prospects and visitors, tour the apartments/community, present the features and benefits of the community, and secure lease agreements from qualified applicants. The Leasing Consultant also works with existing residents and performs other administrative office tasks as directed. This is a high visibility position that requires excellent customer service and communication skills. In the absence of the Property Manager, the Leasing Consultant will be required to take on additional responsibilities to ensure the efficient operations of the community.

Requirements

Must have excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding customer service environment.
Must provide excellent customer service while maintaining a welcoming and polite demeanor.
At minimum High School diploma or equivalent is required.
OneSite experience a plus (not required). If no previous experience must be able to learn the system and show proficiency within 6 months of hire. Proficiency test may be conducted.
Must be friendly, energetic, and outgoing.
Must be flexible, self-starter, and able to multi-task. Must work well independently as well as in a team atmosphere.
Must be able to work in a fast-paced and customer service-oriented environment.
Must be reliable and follow through on commitments.
Must be able to maintain composure in difficult situations (e.g., resident confrontations, emergencies, employee discipline scenarios, etc.).
Must be trustworthy (maintain confidentiality) and exercises good judgment about what to say and when.
Must be able to quickly retain new information & skills.
Must be able to read and understand training materials and apply the information to job duties.
Must be able to perform duties under pressure and meet deadlines.
Must be able to take constructive positive or negative feedback from supervisors.
Must be able to adapt and conform to change.
Must be proficient in computer programs, including MS Word/Excel. Must be able to draft correspondence.
Requires sitting or standing for prolonged periods of time.
Requires sufficient mobility to work in an office setting.
Frequently needs to perform standing and walking activities (inspecting/touring property), including walking up and down multiple flights of steps. Requires ability to walk up-and-down stairs (up to 4 flights) multiple times per day to show apartments and conduct inspections.
Requires ability to operate a variety of office equipment (computer keyboard, calculator, copying machine.)
Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.
Must be able to perform the following physical activities: Bend / Stoop / Squat, Push / Pull / Grasp / Turn, Pick up Litter, Open / Close Doors, Filing / Operate Office Equipment, Reach Above Shoulder, Climb Stairs, Store / Retrieve Supplies, Inspect / Show Property, Writing / Typing, Telephone / Door Knob Use, Finger Dexterity.
Requires ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents. Must be able to determine colors properly.
Requires ability to hear in the normal audio range with or without correction; need to communicate over the telephone and in person.
Requires ability to communicate over the telephone and in person.
May need to utilize personal transportation to inspect apartment property and surrounding neighborhoods, make trips to the bank, the corporate office, and other properties.
Must have valid driver's license and automobile insurance coverage.
All duties and responsibilities must be conducted in accordance with the Fair Housing Act; Americans with Disabilities Act; Fair Credit Reporting Act; OSHA, and all other federal, state, and/or local laws pertaining to multi-family property management.
Must pass a criminal background check, and a drug test.

Nice To Haves

OneSite experience a plus

Responsibilities

Answer incoming phone calls and professionally handles each call.
Keep accurate records of both phone and walk-in traffic by completing the guest card. Enters prospective residents’ information in property management software daily.
Tour prospects and guests, including visitors, owners, and investors to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 4 flights of stairs).
Coordinate application process for each lease, including credit and income verification, and generate lease file and paperwork.
Inspect/clean (“sparkles”) "market ready" apartments and models daily to ensure cleanliness and submits work-orders for any necessary maintenance items.
Assist with resident functions (which may be held after normally scheduled work hours).
Maintain awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing the property and for improving resident satisfaction. Conducts outreach marketing as needed.
Maintain thorough knowledge of the property and that of competition. Conducts comparative surveys on a regular basis as directed by the Property Manager.
Assist with general office work as directed (filing, organizing the office, ordering/restocking supplies, and general upkeep, etc.).
Assist with daily cleaning of Club House and Leasing Office (vacuuming, empty trash bins, wipes down kitchen and bathroom counters, cleans toilets, etc.).
Assist in the preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
Assist resident inquiries and requests.
Assist with cleaning of breezeways if needed.
Other duties as assigned.
During the start-up of a new property, ALL employees are expected to assist with all aspects of the startup and may perform tasks that will later be transitioned to other employees or outside vendors.
Organize the Leasing Office & Clubhouse (unpacking boxes, assemble furniture, organize office supplies, kitchen supplies, etc.).
Clean the Clubhouse, including bathrooms, fitness center, theater room, etc.
Assist with cleaning apartments (to make them ready for leasing).
Collect appliance serial numbers and log information into OneSite.
Decommission door locks.
Meet with various vendors and learn new systems.
Attend company meetings when requested.