Leasing Consultant

First Realty Management Corp•Worcester, MA

13d•$54,000 - $64,000•Onsite

About The Position

A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm. At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first. Under the direction of the Property Manager, the Leasing Consultant assists the Manager with all leasing activities such as showing units, processing applications, and assisting with resident services and retention. Also takes direction from the property manager when assisting with management office functions. This individual performs customer service and administrative tasks necessary to provide responsive, courteous, and efficient service to all individuals who come in contact with the management office.

Requirements

Prior work experience in an office environment.
Minimum 2 years of experience in leasing, marketing, or related field.
Experience with Entrata preferred.
Knowledge of Business English and letter format.
Proficiency in Microsoft Word, Excel, and Internet required.
Familiarity with local, state, and federal housing regulations and any housing programs applicable to property preferred.
Detail-oriented.

Nice To Haves

Bachelor's degree in business or marketing preferred.
Experience with Entrata preferred.
Familiarity with local, state, and federal housing regulations and any housing programs applicable to property preferred.

Responsibilities

Markets vacant units to potential residents by establishing and maintaining contact with prospective residents, showing units, providing tours, demonstrating and highlighting the property’s advantages, ensuring model and vacant apartments are ready for showing, and following up on all inquiries and undecided prospects.
Completes leasing process by processing, verifying, and approving/rejecting applications, completing background checks, processing leases, ensuring apartment readiness for move-in, scheduling apartment inspection with the local housing authority (if applicable), processing move-in certification and other rental subsidy-related paperwork (if applicable), and adhering to fair housing regulations.
Increases flow of customer traffic and maximizes property’s visibility by developing effective communication materials, developing on-site activities and promotions, gathering data on competitors' prices and marketing techniques, identifying economic trends, analyzing information on guest cards, placing follow-up phone calls to potential residents, communicating site/resident issues and concerns to the property manager, and ensuring the property's curb appeal is attractive and appealing.
Conducts market research on the local competition by "shopping" competitor properties, collecting data on customer/resident preferences, and using data to forecast future market trends and plan site strategies.
Monitors the effectiveness of the marketing program and collects data on customer preferences by completing and monitoring guest cards and completing vacancy and traffic reports.
Fosters and maintains positive resident relations to achieve a satisfactory resident retention rate by conducting new resident orientation, responding to resident service requests and other resident needs, and assisting resident activities director with resident activities and programs.
Answers phone and greets visitors to the management office.
Utilizes software such as Entrata.
Other duties as assigned by the Property Manager.