Leasing Consultant

Coastal Ridge • Memphis, TN

16d

About The Position

As a Leasing Consultant, you’ll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You’ll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:
The Preserve at Forest Creek features 1, 2, and 3-bedroom luxury apartment homes located near Germantown, Collierville, and just outside downtown Memphis, TN. The Preserve is tucked away off Forest Hill Irene Road and conveniently located near the Carriage Crossing shopping mall and Centennial Commons shopping center with an abundance of shopping, dining, and entertainment options to satisfy anyone. Our Memphis apartments include a walk-in closet, dining room, kitchen with bar seating and more! Residents will also be able to choose from a classic or upgraded finish package. The upgraded apartments include stainless steel appliances, wood-style plank flooring, oversized soaker tub and gas fireplace.

Requirements

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions.
• Strong computer literacy and the ability to learn new systems quickly
• Ability to participate in emergency duties as needed.

Nice To Haves

• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.

Responsibilities

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

Benefits

• As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees