Leasing Consultant

Horning Management LLC Corporation•Washington, DC

11h•$19 - $24

About The Position

Horning is hiring a Leasing Consultant for Brookland Ridge Apartments, a 324-unit community in the Brookland neighborhood of Northeast Washington, DC. The role also supports leasing at The Arbor, a nearby 30-unit sister community. The Leasing Consultant manages the leasing process from initial inquiry through move-in, welcomes prospective residents, conducts community tours, and helps maintain occupancy goals at both communities. The role works directly with prospective and current residents to achieve and maintain budgeted occupancy, support retention, and represent the communities professionally. The position reports to the Property Manager. Success is measured by converting leasing traffic into applications and signed leases, maintaining Horning's presentation standards, and providing consistent, professional resident service. The work includes prospect engagement and tours; preparing applications, leases, and move-in paperwork; collecting and documenting payments; maintaining leasing-system data; coordinating move-ins; communicating with residents; updating advertising and monitoring market conditions; and complying with Fair Housing laws, leasing standards, privacy requirements, and Horning policies. Local outreach and marketing may involve visits to nearby businesses, restaurants, and community organizations. No overnight travel is required.

Requirements

High School Diploma or GED.
At least one year of previous sales, residential leasing, or related experience.
Strong presentation skills and ability to sell and close prospective residents.
Strong written and verbal communication skills.
Strong organizational and time-management skills and ability to manage multiple priorities.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to perform basic market analysis to inform leasing and pricing conversations.
Attention to detail and ability to prepare accurate leasing paperwork.
Comfort using standard office equipment, including a computer, telephone, printer, and copier.

Nice To Haves

Prior experience using Yardi.
Bilingual in English and Spanish.

Responsibilities

Greet prospects in person, by phone, and by email; qualify interest and schedule tours.
Conduct community and unit tours, present features, benefits, pricing, and lease terms, address objections, and seek applications.
Maintain accurate knowledge of community pricing, availability, floor plans, amenities, lease expirations, square footage, and policies.
Follow up with prospects after initial visits in accordance with property standards.
Prepare applications, lease agreements, addenda, employment and credit checks, and move-in packets accurately and efficiently.
Collect security deposits, application fees, rent, and other move-related funds; document and reconcile them according to Horning policy.
Enter information accurately and promptly in Yardi or an equivalent leasing system, and maintain prospect and resident data.
Coordinate move-in scheduling with the Maintenance Supervisor and Leasing Manager to ensure units are market-ready.
Explain lease terms and community policies to new and current residents.
Respond professionally and promptly to resident questions, requests, and concerns; escalate issues when needed.
Support resident retention through positive interactions, accurate communication, and timely follow-through.
Update online advertising weekly to reflect pricing, availability, and promotions in accordance with Horning guidelines.
Monitor advertisements and marketing effectiveness and provide feedback to the Leasing Manager and Property Manager.
Track local market conditions and competitors and contribute ideas for marketing and resident-satisfaction initiatives.
Support outreach and resident-engagement events as scheduled by the Leasing Manager or Property Manager.
Comply with Fair Housing laws, lease enforcement standards, Horning leasing policies, and applicable privacy requirements.
Perform other duties as assigned by the Leasing Manager or Property Manager.
Conduct local outreach and marketing visits to nearby businesses, restaurants, and community organizations as needed.