Leasing Consultant - Pecos Flats - San Antonio, TX

Valiant Enterprises • San Antonio, TX

1d

About The Position

Valiant Residential is seeking a Leasing Consultant for Pecos Flats in San Antonio, Texas. The role handles leasing, resident retention, and occupancy-related duties while promoting resident satisfaction. The consultant creates a positive impression on visitors, prospects, and residents through a customer-service focus and supports the community team in implementing community policies and procedures.

Requirements

• Experience working with the public and/or in sales.
• Two years of experience in relevant customer service.
• Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
• Positive attitude and ability to smile under all circumstances.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Compliance with expectations described in the employee handbook.

Nice To Haves

• Bilingual ability in Spanish.

Responsibilities

• Greet and qualify prospective residents by asking questions and using completed guest cards.
• Prepare move-in packages and lease paperwork.
• Record telephone and in-person visits promptly in the appropriate reports and maintain guest cards according to established procedures.
• Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
• Guide applicants through applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
• Assist with monitoring renewals, distribute renewal notices, and follow up on them.
• Monitor advertising effectiveness and gather and file information about competing properties in the area.
• Represent the company professionally.
• Accept rental payments and promptly give them to the Assistant Community Manager.
• Type leases, complete related paperwork, and accurately and promptly enter information into the Yardi System; review documents with the Community Manager before obtaining signatures.
• Assist the management team with other tasks as required.
• Consistently implement community policies.
• Participate in training to comply with new or existing laws.
• Respond to customer concerns and help diffuse situations to avoid escalation.

Benefits

• Competitive total compensation
• Time off
• Comprehensive benefits, including free health insurance options and 401(k) matching
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed