Leasing Consultant - St Andrews

The Related Group • West Palm Beach, FL

8d • Onsite

About The Position

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Requirements

• A high school diploma or its equivalent is preferred.
• 2 years of experience in customer service, hospitality, or multifamily real estate, with specific experience in leasing or managing affordable and/or workforce housing (e.g., LIHTC, HUD, HOME, Section 8, or inclusionary zoning programs).
• Strong customer service orientation and presentation skills, with the ability to explain complex housing program requirements to diverse populations.
• Working experience with MS Office Suite (Word, Excel, PowerPoint).

Nice To Haves

• Previous leasing experience is a plus, with a strong preference for candidates with affordable housing compliance knowledge.
• Experience working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
• Familiarity with affordable housing software (e.g., Yardi, OneSite, RealPage) and compliance documentation is a plus.

Responsibilities

• Interview prospective residents while adhering to Fair Housing Standards and compliance guidelines specific to affordable and workforce housing programs (e.g., LIHTC, HUD, Section 8).
• Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms—tailoring presentations to workforce and affordable housing applicants.
• Fills out lease forms or agreements, collects security deposits, and ensures compliance with income eligibility requirements for affordable housing programs.
• Periodically inspects the state of the property and makes arrangements for essential maintenance to meet both market-rate and subsidized housing quality standards.
• Compiles a list of available rental units, including those designated for workforce and affordable housing, and manages applicant waitlists in compliance with program guidelines.
• Identifies potential prospects through community outreach and engagement efforts targeting low- to moderate-income households.
• Manages the leasing/renewal process from start to finish, ensuring full documentation and adherence to affordable housing regulations.
• Provide exceptional customer service and build great working connections with our residents, including those in workforce and income-restricted units.
• Answers incoming calls and voicemails professionally and promptly, offering program-specific guidance as needed.
• Request that the prospect fill out an application and make a deposit following company policies and Fair Housing regulations, including income verification and compliance with affordability standards.
• Process applications for approval, including necessary documentation for affordable housing programs (e.g., income certifications, third-party verifications), and update the availability report.
• Submit completed applications for approval to the Property Manager. Follow up with the candidate to provide status and next steps.
• Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date, meeting all regulatory readiness and documentation standards.
• Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community or another property with available affordable housing options.
• Monitor local market trends, including affordable housing demand, Area Median Income (AMI) adjustments, and competitor pricing, to keep an eye on what our competitors are doing.

Benefits

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Company-paid PTO
• Opportunities for Professional Development and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED