Leasing Consultant

Onni Group•Phoenix, AZ

13d•Onsite

About The Position

As a Leasing Consultant, you will be a key part of the Leasing Team, responsible for presenting properties to potential residents and driving revenue. Working alongside the Property Manager, Assistant Property Manager, Resident Services, and other Leasing Consultants, you will be expected to motivate the team and contribute to the financial success of the properties. Our Leasing Teams are experienced, committed sales leaders dedicated to achieving leasing goals.

Requirements

High school diploma required.
Minimum of one year of residential leasing and/or management experience required.
Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, speed, and accuracy.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must comply with all safety requirements.
Required to maintain a regular schedule which may require working overtime, weekends, and holidays.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands & arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift &/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, & the ability to adjust focus.
Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.
Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Nice To Haves

Prior experience with a revenue management system is strongly preferred.
Prior experience with Yardi or another equivalent property management system is strongly preferred.
Prior experience with customer reputation management tools is strongly preferred.
Excellent customer service and interpersonal skills with the ability to relate to others.

Responsibilities

Perform daily tours for prospective residents with the goal of converting prospects to applicants.
Take ownership of the entire lifecycle for prospective residents, from initial contact to lease application processing.
Develop a thorough understanding of application information and process all required documents for prospective resident screening.
Maintain exceptional standards for the leasing office, tour path, amenity areas, and model apartments.
Generate leads through outreach marketing, consistent follow-up, and proactive efforts to maximize leasing absorption.
Complete final apartment inspections before new move-ins and process move-in paperwork with new residents.
Collaborate with the leasing team to ensure vacant units meet the Onni standard and are ready for viewing.
Create and post a minimum of 20 TikTok videos per month showcasing property tours, amenities, resident experiences, and neighborhood highlights to drive engagement and capture leasing leads.
Post and maintain active rental listings on Facebook Marketplace, refreshing content regularly and promptly engaging with prospect inquiries to convert leads into tours and leases.
Ensure daily adherence to the property's lead management software processes for prospect follow-up, new resident workflow, and lease execution.
Manage all lease apartment negotiations based on approved pricing and specials as directed by management.
Work with confidence and set a positive example for the team.
Provide exceptional service to customers, vendors, and colleagues.
Answer and log all daily leasing traffic, phone calls, emails, and follow-ups.
Assist the Leadership Team with marketing and pricing recommendations to promote leasing absorption and rent growth.
Manage the lead base using CRM software and complete guest cards.
Generate daily and weekly reports.
Accept and provide constructive feedback in a kind and professional manner.
Demonstrate strong team working ability to collaborate and find solutions.
Prepare, maintain, and manage new and existing lease files according to the leasing workflow.
Become a subject matter expert on income verification requirements for applicant workflow.
Meet or exceed leasing goals.
Shop competitive properties quarterly to understand the local market.
Assist with and attend resident events hosted by the property team.
Optimize and maintain occupancy by participating in the resident retention and lease renewal management program.
Promote and participate in Company-sponsored training programs.
Comply with all company guides, policies, procedures, safety rules, and applicable laws.
Demonstrate willingness and ability to perform all duties of a leasing consultant to benefit the property.
Complete all company-provided training, including accounting, fair housing, marketing, leasing, and customer service.
Ensure all open and close procedures are completed daily.
Perform other duties as required.