Leasing Consultant

RHF (Retirement Housing Foundation)•Lancaster, CA

12d•Onsite

About The Position

Mayflower Gardens, a 502-unit senior and affordable housing community located in Lancaster, CA, is seeking a professional and customer-focused Leasing Consultant to support daily leasing operations and resident services. This role is responsible for managing the leasing process, assisting prospective residents, and ensuring a high level of customer service for both applicants and current residents. The Leasing Consultant ensures all leasing activities are conducted accurately, efficiently, and in compliance with affordable housing program requirements, and guidelines, as well as RHF policies and Fair Housing laws. The ideal candidate is organized, detail-oriented, and experienced in working within regulated housing environments.

Requirements

High school diploma or equivalent required
Minimum of 1–2 years of experience in leasing, property management, or a customer service role.
Strong interpersonal and communication skills, both written and verbal.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office (Word, Excel, Outlook) and property management software (e.g., Yardi, OneSite).
Ability to work independently and collaboratively within a team.
Professional demeanor, reliability, and discretion when handling confidential information.

Nice To Haves

some college coursework preferred

Responsibilities

Conduct property tours and present available units and amenities to prospective residents in a professional, welcoming manner.
Respond promptly to phone calls, emails, and walk-in inquiries from potential applicants.
Guide applicants through the leasing process, ensuring all required documentation is collected and accurately completed.
Prepare, review, and execute lease agreements in accordance with RHF policies and procedures.
Maintain up-to-date knowledge of current rental rates, lease terms, and unit availability.
Follow up with approved applicants to ensure timely move-ins and occupancy readiness.
Provide courteous and efficient service to residents regarding lease inquiries, renewals, and general concerns.
Coordinate with the maintenance and housekeeping teams to ensure units are ready for move-ins and inspections.
Support new residents throughout the move-in process, ensuring a smooth transition.
Promote positive resident relations by maintaining a welcoming and supportive environment.
Assist in coordinating community communications, notices, or resident correspondence as needed.
Maintain accurate and organized leasing files, records, and documentation in compliance with RHF policies.
Update leasing data and unit status within property management software (e.g., Yardi, OneSite).
Process lease renewals and document changes in resident information.
Assist the Property Manager with preparing reports on occupancy, leasing activity, and resident data.
Support general office operations, including filing, scanning, and handling correspondence.
Ensure all leasing practices are conducted in compliance with Fair Housing laws and RHF standards.
Maintain confidentiality and professionalism in all resident and applicant interactions.
Represent RHF positively, demonstrating a commitment to the organization’s mission and values.