Leasing Consultant - Altura Apartments

Ackermann Group • Cincinnati, OH

3d • Onsite

About The Position

The Ackermann Group is seeking a full-time Leasing Consultant to join their team at the Altura Apartments, a new, luxury, 201-unit community in Cincinnati, Ohio. The Leasing Consultant will be responsible for interacting with prospective and current residents to present the apartment community favorably and maintain acceptable occupancy levels. This role involves sales and administrative duties, with occasional light manual labor. The position requires establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies, ensuring all related documentation is accurate and timely. The consultant will also maintain knowledge of community data points and area market conditions to influence sales approaches. Responsibilities include routinely inspecting units and the community campus for market readiness, tidying units, and collaborating with the Maintenance team. They will serve as the first point of contact for prospect and resident inquiries via various channels, converting prospect queries into tours and escalating complex issues. Delivering exceptional customer experiences, anticipating and resolving resident issues independently, and contributing to a positive community experience are key. The role involves participating in resident events, marketing the community's desirability, and greeting and touring prospective residents to secure leases. Administrative tasks include completing guest cards and lease preparation. Documenting and scheduling routine resident service needs and demonstrating proficiency in property management and CRM software are essential. Collaboration with community staff, including the Maintenance team and Community Manager, is crucial for meeting resident needs effectively. Other assigned tasks by the Community Manager are also part of the role.

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required.
• Proficiency in property management software and Microsoft Office.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

Nice To Haves

• Leasing and/or sales experience is highly preferred!
• Experience with Yardi Voyager, Rent Café, and CRM is preferred.

Responsibilities

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time.
• Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documenting (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Taking responsibility for other work-related tasks as assigned by Community Manager.

Benefits

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED