Leasing Consultant - SouthRidge

TI Communities•Laurel, MD

12d•Onsite

About The Position

TI Communities is seeking an outstanding sales professional for a growth opportunity as a Leasing Consultant at SouthRidge Apartment Homes. This role involves assisting with all aspects of apartment occupancy, leasing, sales, marketing, and collections, while providing exceptional customer service to residents. The position offers an exciting chance to contribute to the property's growth and success by delivering outstanding leasing experiences. TI Communities values its employees and is committed to creating a better life for them and the residents they serve.

Requirements

Excellent interpersonal communication skills; must be collaborative and adaptive.
Ambitious and committed to customer satisfaction while upholding company policies.
Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

Nice To Haves

Minimum of one year of previous sales experience is preferred.
Prior experience in Entrata or another equivalent system is preferred.
Strong organizational and time-management skills.

Responsibilities

Conduct informative and engaging property tours for prospective residents, showcasing unique features and benefits.
Guide potential residents through the application process, ensuring accurate completion of documents and compliance with fair housing regulations.
Conduct background checks and credit screenings.
Collaborate with the property manager to ensure vacant units are move-in ready.
Respond promptly and professionally to inquiries from prospective residents.
Utilize persuasive sales techniques to convert leads into signed lease agreements.
Follow up with prospective residents to nurture leads and secure lease commitments.
Stay informed about market trends and competitive rental rates.
Assist in developing and executing marketing strategies.
Maintain a strong online presence by managing property listings and engaging on social media.
Coordinate and participate in community outreach events.
Monitor and analyze marketing efforts.
Collect rental payments and maintain accurate transaction records.
Proactively follow up with delinquent accounts.
Collaborate with the property manager and legal team to initiate eviction proceedings when required.
Provide exceptional customer service to residents, addressing inquiries, concerns, and requests promptly.
Efficiently manage resident maintenance issues and work orders.
Conduct resident surveys to gauge satisfaction and identify areas for improvement.
Contribute to resident retention efforts by planning and executing resident appreciation events.
Assist with social events, educational workshops, and community initiatives.
Foster a sense of community by facilitating resident interactions.
Act as a resource for residents, providing information on local services and amenities.
Collaborate with the property manager to address resident concerns.