Leasing Consultant - Affinity at Billings

Affinity Living Communities•Billings, MT

6d•Onsite

About The Position

Axis Residential is seeking a relational Leasing Consultant to join their 55 and older, active adult community, Affinity at Billings. The Leasing Consultant will be responsible for driving community occupancy to meet leasing goals through relationship selling. This role involves building strong rapport with prospective and current residents, providing personalized experiences, and maintaining a positive community culture. The position also includes supporting marketing efforts, coordinating events, and managing resident and prospect data using property management software.

Requirements

Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
Must be determined, ambitious, and self-motivated.
Excellent customer service and interpersonal skills.
Excellent communication skills; must be proficient in speaking, reading, and writing in English.
Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
Willingness to work evenings and weekends as necessary.
High School diploma or equivalency certificate.
Valid driver’s license and insured, operable vehicle.

Nice To Haves

Preferred experience in residential property management, retail, sales, or customer service.

Responsibilities

Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities.
Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc.
Coordinate depositor related creative follow-up and engagement.
Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
Support the community by hosting and participating in onsite community events for residents and prospects.
Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
Ensure all online advertisements and postings are accurate and up to date.
Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
Comply with all company policies/procedures and Fair Housing Laws.

Benefits

Competitive pay, (based on experience).
Quarterly bonus incentive.
Annual performance review with potential merit increase.
Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
Flexible Spending Accounts- for healthcare and dependent care.
Disability, AD&D, and Life insurance.
401(k) with 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.