Leasing Consultant (1168 - Columbus, Ohio)

Drucker and Falk LLC•Columbus, OH

5h•Onsite

About The Position

The Leasing Consultant is responsible for the leasing of all apartments, including handling prospective resident phone calls, performing miscellaneous clerical duties, and providing support for office personnel. The role emphasizes maintaining a strong customer service and satisfaction philosophy while achieving the highest effective rent level possible. Key aspects include responding promptly to resident requests, resolving issues, and ensuring accurate completion of lease-related documents and resident files. The consultant also assists in resident retention programs, inspects apartments for market readiness, and participates in community events.

Requirements

Ability to successfully interact with people
Good organizational skills
Good verbal skills
Strong customer service/satisfaction philosophy
Proficient sales skills
Professional image

Responsibilities

Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
Maintain a courteous and helpful attitude at all times.
Respond to resident request promptly and courteously and to help resolve resident issues.
Be aware of company and community policies and be able to explain them to residents and potential residents.
Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
Maintain accurate resident files in accordance with Drucker + Falk Company policy.
Enter the computer data relative to residents and potential residents in accordance with company policy.
Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
Inspect apartments prior to move-in to ensure market ready status.
Assist in the leasing activities and resident relations.
Be aware of the rent levels and amenities of competitive communities.
Be aware of all community and area facts and statistics.
Assist in preparing the competitive market survey report as needed.
Greet new residents and assist with the move-in process.
Verify application data.
Qualify potential residents.
Show the model and available ready vacancies.
Participate in the coordination of community sponsored events.
Become certified as a Leasing Specialist through the company in-house training program.
Travel may be required. Reasonable or limited use of your vehicle may be required.
Perform other duties as assigned.
Occasional weekend hours may be required.