Part-Time Lease-Up Concierge
About The Position
The Part-Time Lease-Up Concierge supports lease-up communities by providing evening and weekend office coverage, welcoming prospective residents, and ensuring all walk-in traffic and interactions are accurately documented and communicated to the leasing team. This role serves as the first point of contact for walk-in traffic during designated lease-up hours and plays a key role in enhancing the prospect experience while supporting occupancy goals. The Lease-Up Concierge is responsible for traffic tracking, guest card management, self-guided tour support, and prospect engagement. This is a part-time, temporary position designed specifically to support communities during the lease-up phase.
Requirements
- Strong customer service and communication skills
- Professional appearance and demeanor
- Ability to work independently with minimal supervision
- Strong organizational and time management skills
- Basic computer proficiency
- Reliable transportation
- Comfortable learning new technology and software systems
Nice To Haves
- Previous customer service, hospitality, leasing, sales, or property management experience
- Current college student or recent graduate
- Interest in real estate, leasing, property management, sales, or marketing
Responsibilities
- Welcome walk-in prospects and visitors in a professional, friendly, and engaging manner
- Provide community information packets and approved marketing materials
- Answer general community questions and provide exceptional customer service
- Ensure leasing office, model, and common areas remain presentable during assigned shifts
- Create a positive first impression of the community and company
- Accurately enter guest cards and prospect information into AppFolio
- Track walk-ins, phone calls, self-guided tours, and prospect activity
- Maintain detailed traffic records and reporting logs
- Provide daily and weekly traffic summaries as requested
- Document prospect feedback and share insights with the leasing team
- Accurately capture and report prospect traffic, including walk-ins, calls, self-guided tours, and leasing activity
- Coordinate self-guided tours in accordance with company policies and procedures
- Ensure prospects receive appropriate community information and next-step instructions
- Schedule follow-up appointments with the leasing team when necessary
- Route all leasing-specific inquiries to the appropriate leasing representative
- Assist with basic leasing-related administrative tasks
- Maintain organized prospect records and documentation
- Support lease-up events and community marketing initiatives as needed
- Assist with flyer distribution, outreach efforts, and community awareness initiatives when directed
Benefits
- Part-time hourly position
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
