Leasing Associate-Lenox Club

Bernstein Management Corporation•Arlington, VA

10d•Onsite

About The Position

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 70 years. Focusing exclusively on the Washington DC metropolitan area, our portfolio currently includes 80+ properties representing over 5,000 residential units and 3.5 million square feet of commercial space including office, retail and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First. As a BMC Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the property. BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company.

Requirements

Proficient in Microsoft Office and ability to learn specialized software
Excellent customer service skills
Outstanding sales and marketing skills
Strong time management, attention to detail and organizational skills
Ability to work a varied schedule, including weekends and some holidays as required
Ability to learn and comply with industry legal requirements
Ability to work in a fast-paced, multi-entity environment
Ability to multi-task and follow through
Ability to work under pressure
Ability to communicate effectively
Ability to respond to others' needs in a timely and courteous manner
High school diploma or equivalent
1-2 years working in sales or customer service

Nice To Haves

Undergraduate Degree in Business, Sales, Marketing, or related field
Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
Experience with Yardi, property management accounting system

Responsibilities

Meet with prospective residents and present available apartments that best fit their desires and budget
Present apartments, amenities and overall community to prospective residents using your team's established tour path
Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community.
Ensure prospect data is entered in a timely manner to comply with Fair Housing laws
Utilize standard sales closing methods to sell the prospective resident on available units
Greet prospective residents professionally and build a rapport with them
Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws
Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property
Assist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessions
Proactively partner with your team and marketing department on efforts to promote the property
Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
Be available to work a varied schedule, including weekends and some holidays as required
Maintain a positive and professional customer service attitude
Attend periodic training seminars for leasing consultants to improve marketing and sales techniques
Answer office phone, greet visitors, assist with building deliveries, etc.
File miscellaneous documents to/from tenants, contractors, etc.
Respond to tenant maintenance calls and dispatch to appropriate engineering personnel
Assist with coordination of contractor and vendor services
Excellent attendance is required to perform the essential functions of this position
Other duties as duties as trained for and are qualified to do.