Market Rate Leasing Agent - Sacramento, CA

USA Properties Fund, Inc.•Sacramento, CA

8d•Onsite

About The Position

USA MULTIFAMILY MANAGEMENT, INC. is seeking a Leasing Associate for The AJ, a 345-unit Conventional Market-Rate Community. The Leasing Associate serves as the primary point of contact for residents and prospective renters, responsible for representing the community's value, providing excellent service, and converting leads into leases. This role involves facilitating prospect outreach, conducting property tours, marketing the property, processing applications, and assisting residents. The position reports to the Community Manager and is a non-exempt role requiring weekend work, with flexibility for overtime and holidays.

Requirements

Must have at least two (2) years of experience in a sales and customer service role
Strong Customer Service and Communication Skills
Positive attitude, Professionalism, and Enthusiasm
Excitement and an open mind for learning new things
Team player with the ability to interact with a variety of people and personality types
Computer skills in Microsoft Office
Must have a valid CA driver’s license & reliable transportation
High School Diploma or GED required

Nice To Haves

lease-up or apartment leasing experience is preferred
Apartment software experience is a bonus (Yardi, CRM, KNOCK, OneSite, etc.)
Certified Apartment Leasing Professional (CALP), Certified Occupancy Specialist (COS) or any related credential preferred

Responsibilities

Demonstrates a strong understanding of pricing, floor plans, and other offerings the community provides.
Manages the leasing process, including performing initial outreach, following up consistently, touring the community and apartment homes, and utilizing closing techniques to secure the application.
Accurately prepares and assists new residents with all leasing paperwork, such as move-in packets, applications, lease agreements, income verifications and screenings.
Assists residents with submitting service requests, rent payments, and general questions about the community and their home.
Understands and abides by all company policies, procedures, Fair Housing guidelines, and other applicable laws.
Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues.
Uses creativity to plan and carry out monthly resident events, retention efforts, and outreach marketing.