Leasing Associate - Westlake Steps

Holland Partner Group•Seattle, WA

2d•Onsite

About The Position

Holland is seeking a skilled and service-oriented individual to join our dedicated sales team to provide exceptional customer service to our current and future residents at our community, Westlake Steps in Seattle's South Lake Union neighborhood. The Sales Associate is responsible for leasing apartment homes to potential residents and always encouraging renewals while providing excellent customer service in accordance with Holland Partner Group’s Core Values.

Requirements

High school diploma or equivalent is required.
One to two years of customer service and/or sales experience required.
Thorough knowledge of Landlord Tenant and Fair Housing Laws.
Excellent communications and organizational skills.
Ability to work in a mobile leasing environment.
Skilled in Microsoft Word, Excel and Outlook.
Basic office organizational skills.
Ability to understand and clearly explain legal and lease documents.
Ability to work well with people and develop a positive rapport.
Strong diplomacy skills.
Strong verbal and written communication skills.
Ability to accurately perform basic to intermediate mathematical functions.
Independent decision making ability within set parameters.
Ability to prioritize and accurately perform multiple tasks concurrently.
Strong customer service orientation.
Position requires ability to work any of the seven days of the week, 52 weeks of the year.
Individuals must be able to work their scheduled hours plus any other hours necessary to complete the job.
Successful completion of the Sales Certification process
Ability to lift or move up to 20 pounds
Hearing and visual ability to observe and detect signs of emergency situations
Fluency in English both verbally and non-verbally

Nice To Haves

A college degree or related coursework is preferred.
Retail experience is preferred.
Yardi software preferred.
Real Estate Broker/Salesperson license registered to Holland Residential, LLC's broker of record may be required.

Responsibilities

Act as the first point of contact at the property, providing an exceptional customer experience to all.
Responsible for leasing apartment homes while following the Point of Sale Process including the tour, lead follow-up, application, lease file and move-in coordination in compliance with applicable laws, company expectations and procedures.
Act as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident concerns.
Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
Maintain accurate documentation and follow up on all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals; enter all activity into property management software daily.
Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
Promote positive online reviews to support reputation management goals.
Maintain confidentiality of sensitive documents and information.
Regularly inspect the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.
Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
Organize, attend and monitor various community recreational and social activities.
Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
Represent the community and Holland Partner Group in a professional manner at all times.
Conform to company apparel standards and set a positive example for all Associates.
Perform all other duties as directed and assist the overall team effort in any way possible.

Benefits

Health care benefits (Medical, Dental, Vision, HSA, FSA)
Income replacement (Long-term Disability)
Retirement savings through our 401(k), including employer match
Supplemental benefits (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Paid Time Off (PTO)
State mandated Paid Sick Leave
Paid holidays
Volunteer Time Off (VTO)
Sabbatical after every 5 years of service
Profit share programs
Housing discounts may be available dependent on the property, ownership approval, and unit availability.