Leasing and Hospitality Specialist

Rutherford Management Company•San Jose, CA

10d•Onsite

About The Position

Rutherford Management Company is seeking a Leasing & Hospitality Specialist for their South Bay, CA location. This role is crucial in creating exceptional first impressions and setting the standard for hospitality within the community. The Specialist will be the primary point of contact for prospective residents, guiding them through a seamless leasing experience and showcasing the property with confidence. This position requires a passion for service excellence, a warm and precise approach, and the ability to thrive in a fast-paced, service-focused environment. The Leasing & Hospitality Specialist will own the leasing strategy and collaborate with a specialized team, setting a tone of service with heart, purpose, and pride.

Requirements

A true hospitality professional-approachable, detail-oriented, and service-minded.
A confident communicator with strong follow-up skills and a solutions-focused attitude.
Exceptionally organized and able to manage multiple priorities in a fast-paced environment.
Experienced in multifamily leasing, sales, or hospitality (2+ years preferred).
Proficient in property management software (Entrata a plus) and comfortable with leasing reports, marketing platforms, and CRM tools.
Background Check and Drug Screen Required

Responsibilities

Lead all leasing efforts, delivering responsive, personable, and professional service.
Ensure every tour is memorable, every follow-up is timely, and every prospect feels welcomed and valued.
Guide applicants through the leasing process with clarity, care, and a hospitality-first approach.
Monitor lead traffic, conversion metrics, and occupancy trends to optimize leasing outcomes.
Collaborate with the Regional Manager on pricing, specials, and marketing strategies that drive results.
Manage leasing reports, ensure data accuracy in Entrata, and support monthly reporting needs.
Personally respond to prospective resident feedback and support the resolution of concerns with professionalism and empathy.
Ensure the leasing experience, from the first to the last moment, is always warm, welcoming, and perfectly presented.
Drive reputation campaigns and actively source positive online reviews in order to showcase our communities to prospective residents.
Participate in marketing initiatives and assist with community engagement events.