Leasing Agent Winston Place Full-Time

MCCULLOUGH DEVELOPMENT INC•Manhattan, KS

8d•Onsite

About The Position

To assist the Property Manager with the day-to-day operations of the property, with primary emphasis on leasing apartments and maintaining good tenant relations. This role involves greeting and assisting current and prospective residents, developing a full understanding of rental application processes, screening, policies, and lease terms. The Leasing Agent will show apartments, prepare leases, manage resident files, and receive maintenance requests. Additionally, the role includes advertising available apartments, conducting competitor research, managing new resident check-ins, and maintaining knowledge of property details and amenities. The position also supports the Property Manager with pre-inspections, turnovers, and tasks during peak leasing and turnover seasons. Other duties may include posting notices, preparing newsletters, planning resident events, assisting with rent collection, and reporting unusual circumstances. The role requires adherence to safety standards and company policies.

Requirements

Completion of high school/GED
Possession of basic sales skills and/or one year of sales experience.
Basic knowledge of Excel and Word.
Ability to perform work independently, prioritize assignments, meet timelines and follow-through.
Possess a pleasant, friendly, customer-service oriented personality with ability to work with, understand, and respond to residents, employees, and persons of all ethnic and family backgrounds.
Demonstrate ethical conduct and professionalism.
Be hard working and specific to detail in a fast-paced environment.
Knowledge of MDI emergency procedures.
Ability to establish and maintain effective and cooperative working relationships with employees.
Ability to interact and communicate effectively in a tactful and courteous manner with a variety of people, including residents, visitors, contractors, employees, and the general public.
Ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion.
Ability to communicate to convey or exchange general work-related information or service to internal or external customers.
Ability to understand oral and written directions, arrive at decisions, develop conclusions and solutions.
Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of time and to occasionally bend, kneel, and lift and/or move up to 20 pounds.
Operate office equipment that may require repetitive hand movement.
Must be able to navigate a variety of properties with stairs.

Responsibilities

Greet and assist current and prospective residents.
Develop full knowledge of information required for the rental application, screening processes, rental policies, lease terms, and community policies.
Show apartments to prospects.
Schedule appointments.
Prepare leases and other paperwork to be signed.
File and maintain resident files.
Receive maintenance requests from current residents.
Advertise available apartments through various on-line channels, as directed by the Property Manager.
Secret shop competitor’s apartment communities.
Conduct check-ins for new residents.
Develop and maintain knowledge of current rental rates, sizes, locations, and all amenities of the property/property group.
Assist the Property Manager with pre-inspections.
Assist with turnovers and be available to work longer hours during major lease-up and turnover seasons.
Perform various property-related tasks that may include: post resident notices and water bills, prepare property newsletter, plan special events for residents.
Assist the Property Manager in the collection of delinquent rents.
Report unusual or extraordinary circumstances about the property or residents to the Property Manager.
Report to the office and be available to work daily scheduled hours.
Work Saturday hours for weekend showings, as needed.
Have reliable transportation and a valid driver’s license.
Abide safety standards that comply with all company, local, City, State, and Federal guidelines.
Follow established company policies and those outlined in the Employee Handbook.