Leasing Agent

Eureka Multifamily Group•Toledo, OH

65d

About The Position

Eureka Multifamily Group is currently seeking a leasing agent at our affordable properties. You will be responsible for performing all activities related to apartment rentals, resident move-ins, and lease renewals including completion of all required administrative paperwork. You will perform tasks related to the overall community and resident retention. The Leasing agent provides excellent customer service by responding to resident inquiries and concerns. This position reports directly to the Property Manager and may also receive direction from the Assistant Manager and has no subordinates.

Requirements

Ability to communicate and maintain good relationships with office employees. Residents and site employees.
Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
Proficiency in customer service and sales
Good verbal communication skills.
High School diploma, GED. Or additional equivalent experience.
Prior experience in customer service or sales position.

Nice To Haves

Bilingual

Responsibilities

Assists the community managers in maintaining occupancy levels at the affordable living community.
Assists the Community Managers with renting the apartments to meet or beat the occupancy goals. This includes, but is not limited to: conducting tours, maintaining the wait list, gathering required verification, and processing new applications.
Obtains appropriate signatures and documentation related to the move in.
Prepares move in packets.
Assists with incoming/outgoing calls as needed.
Provides tours, performs interviews and responds to mailings and phone calls.
Complete all move-in paperwork including the lease and accompanying addendum in accordance with onsite procedures.
Reviews resident notices to vacate and advises residents of their responsibilities.
Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state, and local laws.
Maintain documentation verifying compliance.
Adheres to all company and site policies and procedures according to the employee handbook, and Eureka safety policies.
Updates residents records as necessary
Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
Participates in all mandatory training programs.
Responsible for reporting to work on time as scheduled and complying with dress code.