Leasing Agent- Phoenix Manor

Cornerstone Residential•Phoenix, AZ

10d•$19 - $21•Onsite

About The Position

Cornerstone Residential is a property management company focused on exceptional service and maximizing partner revenue. We manage over 23,000 housing units across 229 communities in the western and mid-United States. Our operations prioritize resident and employee satisfaction to maintain high occupancy rates and foster community loyalty, creating welcoming living environments and driving income growth for property owners. This Leasing Agent position involves welcoming prospective residents, assisting with property tours, providing accurate apartment information, processing rental applications, securing lease agreements, and assisting with lease renewals. The role requires adherence to Fair Housing Laws and Company policy, supporting the objective of meeting client expectations within the financial operating budget and management agreement.

Requirements

Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
Experience in hospitality, retail, sales, or customer service will also be considered.
Minimum 1 year of customer service and sales experience.
High School diploma or equivalency certificate required.
Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
Must be proficient in speaking, reading, and writing in English.
Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
Must be able to pass a background and drug screening.
Must have LIHTC experience.

Responsibilities

Welcome prospective residents and assist with property tours.
Provide accurate information about apartment homes.
Properly process rental applications and secure lease agreements.
Assist with lease renewals.
Carry out the philosophies and wishes of the Owner in daily operations to meet Client's objectives and expectations.
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests.
Maintain occupancy levels as established by owner/budget expectations.
Exhibit professional leasing techniques.
Assist with the completion of monthly Market Surveys and analysis.
Assist with advertising and marketing strategies for the apartment community.
Exhibit closing ratios for phone and walk-in traffic per Cornerstone policy.
Assist with ensuring all online marketing sources are updated daily.
Promote positive resident/management relations to retain desirable residents.
Place customer need requests and follow up as a top priority.
Assist with resident retention programs.
Ensure the safety, comfort, and privacy of all property residents.
Ensure move-in orientation is completed consistently with new residents.
Maintain appropriate resident files including forms, leases, and documents in accordance with Cornerstone Standard Operating Procedures.
Ensure the daily integrity and confidentiality of resident files.
Ensure that documents and reporting systems are maintained, updated, and organized.
Assist in periodic reporting requirements as requested.
Ensure compliance of risk management items such as reporting injuries, illnesses, and property damage following proper standard operating procedures.
Assist residents with reporting maintenance needs.
Document facility and maintenance needs and ensure timely completion.
Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
Follow up on maintenance requests to promote resident communication and satisfaction.
Perform other duties as assigned.