Lease-Up Support Specialist

Metropolitan Companies•Wyomissing, PA

About The Position

The Lease-Up Support Specialist provides centralized, short-term, and project-based support to new construction and lease-up communities. This role partners closely with onsite property teams, construction, marketing, and operations to ensure a successful lease-up process from pre-leasing through stabilization. The Specialist serves as a subject-matter resource, helping standardize processes, maintain timelines, and alleviate staffing gaps during critical phases of new community openings. This position is primarily corporate-based and may involve intermittent travel to assist onsite teams as needed.

Requirements

2+ years of experience in multifamily leasing, property management, or lease-up environments
Strong understanding of lease-up workflows, pre-leasing, and new construction property transitions
Excellent organizational skills and ability to manage multiple priorities
Strong communication skills with both onsite and corporate teams
Working knowledge of property management software (Yardi, RealPage, or similar)
Highly adaptable and comfortable working in fast-paced, evolving environments
Detail-oriented with strong follow-through
Collaborative mindset with a service-oriented approach
Ability to travel periodically to support lease-up communities as needed

Nice To Haves

Prior experience supporting multiple properties or new developments
Experience training or onboarding new leasing staff
Familiarity with marketing systems, CRM tools, and lease-up reporting metrics

Responsibilities

Provide temporary leasing and operational support to new communities during pre-lease, grand opening, and initial occupancy phases
Assist onsite teams with lease-up readiness, including office setup, system access, and compliance documentation
Support leasing efforts as needed, including application processing, lease preparation, and move-in coordination
Monitor daily and weekly lease-up activity to help identify risks, gaps, or opportunities for improvement
Assist with setup and maintenance of property management systems, resident portals, and marketing platforms
Support training and onboarding for new onsite staff related to lease-up procedures, expectations, and reporting
Ensure consistency with company standards, fair housing requirements, and internal policies
Serve as a liaison between onsite property teams and corporate departments (Operations, Marketing, Accounting, Construction, IT)
Support delivery of marketing assets, unit availability updates, and promotional rollouts during lease-up
Partner with Regional and Corporate leadership to execute lease-up strategies and meet occupancy goals
Track lease-up benchmarks, occupancy progress, and unit readiness milestones
Assist with compiling reports related to leasing activity, traffic, and conversion metrics
Document best practices, lessons learned, and process improvements for future lease-ups