Lease Servicing Specialist - Temporary, Baltimore, MD Onsite
About The Position
FlexStaff is hiring several temporary employees for their client, a leading federal credit union, located in Baltimore, Maryland to work in their Loan Servicing department. As a temporary member of the team, you will assist with their lease volume due to growth in vehicle leases that are currently being financed through the credit union. This role is 100% on-site in the office and is expected to last approximately 6 months. The role involves managing high call volume and requires loan and/or lease experience, as well as professional phone and customer service/call center experience. This is an hourly role with a pay range of $23-26/hour.
Requirements
- Minimum of 3 years customer service experience in consumer loan or lease environment.
- Professional phone and customer service/call center experience.
Nice To Haves
- Loan and/or Lease experience
Responsibilities
- Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
- Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
- Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
- Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
