Lease Portfolio Specialist - BMW/MINI Langley

OpenRoad Auto Group • City of Langley, BC

8d • Onsite

About The Position

The Lease & Portfolio Specialist supports the Sales Management team by executing lease and finance portfolio retention strategies, customer outreach, and appointment coordination. This role is responsible for the day-to-day management of assigned portfolio customers, with the objective of increasing retention, upgrade opportunities, and vehicle replacements. Working closely with Sales Management and the Sales team, this role ensures consistent follow-up, proper timing of customer engagement, and effective coordination of opportunities generated through portfolio activity and service drive engagement.

Requirements

• Strong communication and interpersonal skills
• Ability to manage multiple customer relationships simultaneously
• High level of organization and follow-through
• Comfortable working in a fast-paced, performance-driven environment
• Prior automotive sales, leasing, or customer retention experience preferred
• Experience working with dealership CRM systems; familiarity with Tekion is preferred

Responsibilities

• Execute lease and finance portfolio outreach strategies as directed by Sales Management
• Manage assigned portfolio customers from initial contact through appointment coordination and follow-up
• Engage customers at various stages of the ownership cycle, including lease maturity, early upgrade and retention opportunities
• Coordinate appointments and handoffs between customers, Sales Consultants, and Sales Management
• Support service drive initiatives by working alongside Sales Consultants who are actively engaging service drive customers
• Assist in identifying and nurturing upgrade and replacement opportunities originating from the service drive
• Maintain accurate records of customer interactions, activity, and outcomes within the CRM system
• Ensure timely follow-up and consistent communication with portfolio customers
• Collaborate with Sales Management to prioritize opportunities and align outreach efforts with store objectives
• When appropriate, and at the direction of Sales Management, manage select portfolio opportunities through the full sales process, from initial engagement through delivery
• Work in conjunction with Sales Consultants on assigned opportunities to ensure a consistent and professional customer experience
• Support the sales team by preparing customers for appointments and facilitating smooth transitions through the sales process
• Provide a high level of professionalism and product knowledge when engaging portfolio customers
• Ensure customers receive clear, accurate information regarding lease options, finance alternatives, and upgrade pathways
• Maintain a customer-first approach that aligns with BMW brand standards and dealership expectations
• Maintain organized and up-to-date portfolio records
• Track customer engagement activity, appointments, and outcomes
• Provide regular updates to Sales Management on portfolio activity and opportunity status
• Support management reporting requirements related to retention and portfolio performance

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed