Learning Systems & Compliance Data Specialist

Vinfen • Boston, MA

7d • $60,000 - $65,000

About The Position

The Learning Systems & Compliance Data Specialist keeps training records accurate from employee enrollment through completion. Reporting to the Director of Learning & Development, the role primarily supports the LMS and Admin Ops team and works across Training Operations as needed. The specialist reconciles training rosters, the Relias LMS, and the HRIS; investigates and corrects record errors; and develops compliance reports so learners, supervisors, and program leaders receive accurate, timely certification information. The role also supports training facilitation as needed, approximately 15–20% of the time, including New Hire Orientation and CPR, First Aid, AED, and Narcan sessions.

The position coordinates training enrollments and certification tracking, maintains employee LMS profiles and access, and responds to LMS and learner inquiries. It develops and maintains reports and dashboards, supports audit preparation, and creates procedures, job aids, and communications. The specialist collaborates with Training Operations and LMS teams to test system and process changes, identify recurring issues, and improve data integrity and certification tracking.

Vinfen is a nonprofit health and human services organization established in 1977. It provides community-based services in Massachusetts and Connecticut and has 3,500 employees across more than 550 sites. The position requires an American Red Cross CPR/First Aid Instructor certification within 30 days of hire. Driving is not required. The stated pay range is USD $60,000–$65,000 per year.

Requirements

• At least 2 years of experience in training coordination, scheduling, LMS administration, compliance tracking, HR data, or related administrative work.
• Experience in human services, healthcare, education, or another regulated training environment.
• Hands-on experience with an LMS; Relias or a similar platform is preferred.
• High school diploma or GED.
• American Red Cross CPR/First Aid Instructor certification required within 30 days of hire.
• Familiarity with LMS user, enrollment, and assignment administration.
• Experience matching data between systems such as an LMS and HRIS.
• Experience with compliance or certification tracking in a regulated environment.
• Experience with reporting or dashboard tools such as Power BI, Tableau, or similar.
• Proficiency with Microsoft Excel and/or Google Sheets for data management and reporting.
• Ability to write clear procedures and job aids.
• Strong problem-solving skills, including the ability to identify why errors occur.
• Strong attention to detail and ability to accurately manage high-volume data tasks.
• Ability to balance priorities across two teams and meet deadlines.
• Strong written and verbal communication and customer service skills at all levels of the organization.
• Proficiency with training delivery platforms such as Zoom or Teams, LMS navigation, and basic multimedia tools.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb; the posting describes the position as very physically active.
• Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
• Ability to operate a computer and office equipment such as a calculator, copier, and printer.
• Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
• Ability to assist clients with tasks of daily living.
• Ability to remain stationary 50% of the time as needed.
• Ability to bend, reach, file, sit, stand, and move around the facility.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Driving is not required.

Nice To Haves

• Bachelor’s degree in training, human resources, business administration, business management, or a related field preferred.
• Relias LMS experience preferred.

Responsibilities

• Ensure training enrollments are correct in Vinfen’s LMS and research and correct enrollment errors.
• Review and verify training rosters, LMS completion records, and HRIS data; track repeated errors until they are rectified.
• Write and update step-by-step procedures and SOPs for Training Operations and LMS enrollment and system work.
• Collaborate with Training Operations and LMS teams to test LMS updates, course catalog changes, and process changes for functionality, data integrity, and accurate certification tracking.
• Identify recurring system and process issues, recommend improvements, and work with the Director of Learning & Development to implement solutions.
• Coordinate employee enrollment in required trainings, including class assignments, waitlists, cancellations, and rescheduling requests.
• Track required certifications, including MAP, Relias training, Safety Care, and CPR/First Aid, and update staff records when certifications are completed.
• Monitor certification expiration dates and notify employees and supervisors about approaching expirations to support timely renewal and compliance.
• Create, maintain, and update employee profiles and access within the LMS.
• Collaborate with the LMS Director to update course assignments, learning paths, and course catalog information.
• Respond to and resolve LMS-related inquiries about course enrollments and completions, escalating complex issues to the LMS Director or vendor as appropriate.
• Develop and maintain reports and dashboards consolidating enrollment, LMS, and certification data for tracking, analysis, and compliance monitoring.
• Send compliance reports to program leaders, Operations, and Compliance, and run reports on request.
• Support audit preparation by ensuring training records are accurate, complete, and accessible.
• Respond to inquiries about enrollment, certification status and deadlines, and LMS access.
• Develop job aids and communications for process changes affecting Training Operations and LMS teams.
• Facilitate in-person and virtual instructor-led training as needed, approximately 15–20% of the time, using engaging, learner-centered approaches grounded in adult learning principles.
• Adapt training delivery to different learner needs, learning environments, content complexity, and participant engagement levels.
• Support delivery of New Hire Orientation and CPR, First Aid, AED, and Narcan training programs as needed.
• Provide cross-functional support to Training Operations and LMS teams during busy certification periods and system changes.
• Perform other related duties as assigned.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution.
• Employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work 30 hours per week or more.
• Employer contribution toward the cost of medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for employees who qualify.
• Flexible Spending Reimbursement Accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Generous paid time off for employees scheduled to work 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED