Learning Systems Administrator

Goosehead Insurance • Westlake, OH

5d

About The Position

Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. Job Summary The Learning Management System (LMS) and Effectiveness Analyst is responsible for the management, configuration, maintenance, and continuous improvement of the organization’s Learning Management System. This role involves collaborating with various stakeholders to ensure the LMS meets business needs, enhances user experience, and supports the organization’s training and development goals. The LMS Analyst is also tasked with generating reports, troubleshooting issues, and ensuring the system remains up-to-date with industry standards and technological advancements. This role will also assist with the stand up of necessary tools, templates, resources for the Talent & Development Team and support with processing invoices, payments and expenses for our Vendor solutions

Requirements

• Management, configuration, and maintenance of the Learning Management System.
• Technical support to users and issue resolution.
• Reporting and analytics generation for training effectiveness.
• Course material management (uploading, testing, maintenance).
• LMS customization for business requirements (user roles, permissions, learning paths).
• Collaboration with internal teams for requirements gathering and training delivery.
• System performance monitoring and enhancement recommendations.
• Ensuring LMS compliance with data protection and privacy standards.
• Assisting with the setup of tools, templates, and resources for the Talent & Development Team.
• Processing invoices, payments, and expenses for vendor solutions.

Responsibilities

• Manage, configure, and maintain the Learning Management System to support training initiatives and enhance user engagement.
• Provide technical support to users, resolve issues, and ensure a seamless user experience.
• Generate detailed reports and analytics to evaluate training effectiveness and inform decision-making processes.
• Upload, test, and maintain course materials, ensuring accuracy, accessibility, and proper functioning.
• Customize the LMS to align with business requirements, including creating user roles, permissions, and learning paths.
• Work closely with internal teams to gather requirements, deliver training content, and improve learning delivery.
• Monitor system performance and recommend enhancements to optimize the user experience and learning outcomes.
• Ensure the LMS complies with applicable data protection and privacy standards.
• Assist with the stand up of necessary tools, templates, resources for the Talent & Development Team and support with processing invoices, payments and expenses for our Vendor solutions

Benefits

• High quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness
• Financial Solution Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed