Learning Specialist

Public Partnerships•Latham, NY

3d•Onsite

About The Position

The Learning Specialist is responsible for delivering engaging, learner-centered training programs that support employee success and performance. This role facilitates both in-person and virtual training sessions, ensuring learning objectives are met while adapting delivery to accommodate diverse learning styles and needs. The specialist partners closely with instructional designers, subject matter experts, and operations leaders to continuously improve training content and effectiveness. They monitor learner engagement and retention, providing ongoing coaching and support during and after training. Additionally, the role contributes to the development of training materials, SOPs, and LMS resources while maintaining a collaborative, professional, and supportive learning environment.

Requirements

Understanding of adult learning principles and learner accessibility challenges.
Experience with partnering with operations leaders to provide solutions to learning concerns.
Experience partnering with Instructional Designers to enhance materials and provide learner-based evidence and feedback for curriculum development needs.
Highly organized with attention to detail and the ability to work under varying, often strict undefined
Demonstrates an intense curiosity and commitment to constantly learn along with an affinity to workforce diversity.
Facilitation experience – both VILT & ILT – combined with current professional and technical skills.
Exposure to Learning Management Systems and authoring tools (Articulate).
Advanced Microsoft Office Suites 365, Zoom, Mentimeter and other office/class tools.
High Emotional Intelligence, professional composure and collaborative spirit.
Possess professional presence and command of training sessions.
Knowledge of commonly used training concepts (ADDIE, SAM, Design Thinking).
Collaborative, strong communication skills and strong adaptability in facilitations skills and delivery.
Effectively communicates with colleagues, trainees and other stakeholders.
Approachable, welcoming, supportive and friendly presence at all times.
Trustworthy, accountable and reliable to commitments and those you support.
BA/BS in Education, Business, or related field preferred. Substantial professional experience may be considered in lieu of a formal degree.
3+ years’ experience facilitating training events in-person and virtually; at least 2 years of which needs to be training call center roles.
2+ years’ experience creating training materials and aids; Articulate experience preferred.
1+ year experience partnering with SMEs on learning related projects.
Excellent attention to detail and written communication skills required.

Nice To Haves

Coaching or supervisory experience a plus.
C.P.T.D. (Certified Professional in Talent Development) OR A.P.T.D (Associate Professional in Talent Development) OR Certified Instructional Designer Professional certifications such as DISC, Hogan, EQ Brain-Centric Design or Brain-based learning

Responsibilities

Facilitate classes with professional, approachable, supportive energy.
Ensure learning objectives are achieved via class sessions as appropriate.
Deliver instructional materials to meet learner needs including varying backgrounds, learning styles, special needs and technology issues when needed.
Focus on developing critical thinking.
Be attentive to adoption/retention of content by learners and adjust delivery to accommodate.
Manage learners conduct to promote comfort, support, engagement, and successful learning.
Provide ongoing educational support to learners at any time including after training.
Work closely and collaboratively with instructional designers, subject matter experts, and key stakeholders to ensure understanding of training translates to employee success.
Assist with content creation and enhancements as requested from L&D team leads.
Assist L&D team with bulletins, SOPs, and LMS needs of learner etc. as needed.
May be asked to become a subject matter expert for a specific function or to be cross-trained.