Learning Specialist

BusRight•New York, NY

20h•Remote

About The Position

BusRight is looking for an exceptional Learning Specialist to help lead their customer onboarding and everboarding training modules. This role requires a strong focus on hospitality for users, and the specialist will be one of the first faces users see as they navigate new technology on the platform. The mission is to ensure users are capable and confident in their use of BusRight, and trust the BusRight brand. The primary focus will be delivering onboarding training modules to new customers using internal content, managing customers through the onboarding process, and delivering some content in-person during on-site visits across the United States. The role also involves refining and improving training materials.

Requirements

Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations
Possess exceptional communication skills: you can make complex ideas easy to understand
Are highly organized and comfortable juggling multiple accounts and running many sessions per day
Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working
Are extremely empathy-driven: you meet learners where they are and guide them forward
Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values

Nice To Haves

Experience building differentiated education systems for learners across a variety of levels
Can demonstrate a history of successful outcomes for learners in a program you designed
A sense of humor - this work can and should be really fun

Responsibilities

Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).
Tailor delivery based on audience skill levels, goals, and feedback.
Serve as the main point of contact for onboarding-related questions during the training period.
Own design and execution of all post-training follow-up communication.
When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.
Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.
Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.
Monitor learner engagement and outcomes to continuously refine training approaches.
Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
Develop a scope and sequence of skills that users need to use our core functions and additional features.
Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
Track training impact across accounts and help identify patterns or gaps in onboarding.
Over time, grow into a leadership role shaping training strategy, tools, and onboarding.