Learning Specialist

Salem Five Bank•Salem, MA

2d•$65,000 - $85,000•Onsite

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position requires the ability to work in the Salem, MA offices. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

Requirements

Bachelor’s degree or equivalent preferred from an adult learning, psychology, or other applicable field.
Minimum three-five years related training experience in a retail or customer focused, service business; or equivalent combination of education and experience. Banking experience preferred.
Demonstrated familiarity with Microsoft Office 365 applications including Word, Excel, PowerPoint, and Teams required.
Strong written and verbal communication skills required.
Ability to organize and present information and recommendations effectively in both small and large group settings.
Ability to facilitate group settings and communicate effectively in small and mid-size group situations. Bi-lingual skills a plus.
Ability to build and expand strong working relationships throughout the organization in support of the concept of organizational interdependency.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to communicate effectively with more widely known e-mail systems and use the Internet as a research source.

Responsibilities

Research, design, develop and implement training solutions tailored to meet organizational needs, including new hire training, on-going training, system upgrades and conversions, and documentation.
Develop, customize, and maintain related training support materials.
Manage multiple projects and tasks simultaneously while demonstrating initiative and strong time management skills and practices.
Provide coaching, support and guidance to new employees acting as a resource as needed.
Ensure effective adult learning environments for all programs by taking appropriate measures and actions.
Facilitate diverse application of learning methodologies to support workshops or alternative learning methods.
Maintain a high level of knowledge on company products, services, and business strategies to support and train personnel appropriately.
Demonstrate compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position and those you train.
Create and establish tools to track and measure learning and outcomes.
Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
Demonstrate a willingness to give and receive feedback, a curiosity and passion for learning, and a commitment to embracing change.
Demonstrate proficiency with desktop applications such as Office 365 and SharePoint.
Demonstrate commitment to Salem Five’s core values.
Provide an outstanding Customer Experience to Salem Five customers (internal & external).
Regular attendance is essential to this position, in addition to the willingness and ability to travel to other Salem Five locations as necessary.
Assume additional responsibilities as requested.