Learning Specialist

Fonemed•St. John's, NL

1d•Hybrid

About The Position

We are seeking a dynamic and creative Learning Specialist to design and deliver engaging, high-impact, non-clinical learning experiences across our organization. If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you. The Learning Specialist is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards.

Requirements

Diploma or degree in education, instructional design, or a related field (or equivalent experience)
Experience in learning & development, particularly in adult learning
Strong facilitation and presentation skills (virtual and in-person)
Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)
Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)
Excellent communication, organization, and stakeholder management skills
Ability to adapt in a fast-paced, evolving environment
Comfort with extended screen time and computer-based work
Strong verbal communication and presentation skills (via in-person, virtual and over the phone)

Nice To Haves

Experience in healthcare, virtual health, and call center operations is an asset

Responsibilities

Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization
Create engaging eLearning modules, instructor-led training, job aids, and microlearning content
Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials
Ensure content aligns with current policies, technologies, and patient care standards
Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person)
Facilitate engaging workshops that drive participation and knowledge retention
Tailor facilitation styles to meet diverse learner needs
Support train-the-trainer initiatives for internal leaders
Coordinate organization-wide learning programs and campaigns
Partner with departments to identify training needs
Manage schedules, communications, and logistics for training rollouts
Track participation and completion through a Learning Management System (LMS)
Measure training impact using KPIs such as performance, quality, and satisfaction metrics
Collect feedback and analyze data to improve learning experiences
Continuously refresh programs based on business needs, regulatory changes, and technology updates
Work cross-functionally with HR, IT, leadership, and operational teams
Act as a liaison for training related to workflows, systems, and customer experience standards