Learning Specialist

BusRight • New York, NY

1d • Remote

About The Position

BusRight is seeking an exceptional Learning Specialist to lead customer onboarding and everboarding training modules. This role is crucial in providing users with a positive and confident experience as they learn to use the BusRight platform. The ideal candidate will be comfortable working with diverse individuals, building systems, navigating ambiguity, and continuously improving processes. The primary mission is to ensure users are capable, confident, and trusting of the BusRight brand after their training. This involves delivering onboarding training modules using internal content, managing customers through the onboarding process, and refining training materials. The role also includes delivering in-person training during on-site visits across the United States.

Requirements

• 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role.
• Experience running virtual trainings, live demos, or classrooms with professionalism and clarity.
• Ability to think on your feet: adapt teaching style to customer needs and handle situations.
• Exceptional communication skills: ability to make complex ideas easy to understand.
• Highly organized and comfortable juggling multiple accounts and running many sessions per day.
• Curious mindset: eager to test, measure, and improve what’s not working.
• Extremely empathy-driven: meet learners where they are and guide them forward.
• Embody the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment.
• Embody company values.

Nice To Haves

• Experience building differentiated education systems for learners across a variety of levels.
• Demonstrated history of successful outcomes for learners in a program you designed.
• A sense of humor.

Responsibilities

• Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users), tailoring delivery based on audience skill levels, goals, and feedback.
• Serve as the main point of contact for onboarding-related questions during the training period.
• Own the design and execution of all post-training follow-up communication.
• Travel onsite with clients to deliver in-person training when needed (travel time may be up to 35% of work days per month).
• Manage customers to help them move through the onboarding process by setting training times, following up on meetings, and checking in regularly.
• Help ensure customers are moving smoothly through the onboarding process and that no customers are left behind.
• Monitor learner engagement and outcomes to continuously refine training approaches.
• Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
• Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
• Develop a scope and sequence of skills that users need to use core functions and additional features.
• Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
• Track training impact across accounts and help identify patterns or gaps in onboarding.
• Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

Benefits

• Work on technology that directly impacts student safety and the communities schools serve.
• Join a mission-driven team building the future of school transportation.
• Flexibility of remote work with a culture built on trust, relationships, and collaboration.
• Competitive compensation, equity, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees