Learning Specialist

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Cincinnati, OH

2d•$58,000 - $64,000•Hybrid

About The Position

Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years. The Learning Specialist supports their assigned department by coordinating, implementing, and supporting onboarding, training, and continuous development programs for staff across the department’s teams. This role strengthens the capability, confidence, and performance of employees, ensuring they are equipped with the knowledge, skills, and tools required to perform high-quality work. In partnership with department leadership, the Learning Specialist ensures training aligns with OVGI's mission, service philosophy, operational excellence standards, and regulatory requirements. This role serves as a key contact throughout the onboarding journey and works closely with directors, managers, and cross-departmental partners to cultivate a culture of continuous learning grounded in OVGI Mission: Eliminate Barriers, Empower People, Elevate Human Potential. This position directly supports Retail Operations. This position is ideal for someone who enjoys helping others learn by doing and is passionate about building strong, capable teams. This position requires travel to locations across our region on a consistent basis.

Requirements

Prior training, coaching, or facilitation experience is required
Patience and approachability in working with employees of all skill levels
Clear and confident communication skills
Enthusiasm for teaching and empowering others
Brings high energy and positivity to training sessions; sets the tone by modeling the excitement, curiosity, and commitment expected in the field
Adaptability and willingness to adjust to different learning needs
Consistency in delivering expectations and reinforcing standards
Coachability and openness to feedback
Basic digital literacy skills
Basic Microsoft Office (especially Word, PowerPoint, and Excel) skills, with willingness to learn more
Comfortable learning and modeling use of software programs

Nice To Haves

Experience at Goodwill is a plus

Responsibilities

In collaboration with leadership, maintain and update onboarding materials, manuals, training checklists, and documentation to ensure consistency and quality.
Design and implement a structured 30-, 60-, and 90-day onboarding plan for new hires, emphasizing skill development, confidence building, and job-specific competencies.
Establish onboarding touchpoints that assess learning needs and provide support, serving as a resource for new hires and their managers throughout the process.
In partnership with managers and the L&D team, create systems and tools to support tracking of onboarding progress and coaching effectiveness.
Train managers to support onboarding and training of new hires within their teams.
Deliver hands-on training to new and existing employees.
In collaboration with leadership and the L&D team, coordinate a training calendar and facilitate ongoing professional development opportunities aligned with strategic priorities.
Adapt and adjust training approach to meet different learning needs and employee skill levels.
Build capacity by developing others within the department who can provide ongoing coaching and support when the trainer is not present.
In partnership with leadership, ensure training content goes beyond compliance requirements and reflects innovation, best practices, and skillful application in day-to-day work.
Collaborate with the appropriate compliance, quality, or regulatory partners to ensure training aligns with applicable requirements and internal policy.
In collaboration with the L&D team, create accessible, user-friendly training materials such as guides, micro-learning videos, e-learning modules, and job aids.
Manage and update digital learning resources, including modules, handouts, and checklists.
Track training participation, outcomes, and feedback to refine learning content and approach.
Audit training effectiveness by periodically observing performance and providing coaching support to managers.
In collaboration with managers and the appropriate compliance, quality, or regulatory partners, support continuous improvement strategies and corrective action training plans.
Contribute to audit, inspection, or review preparation by ensuring staff understand and meet required standards.
Participate in relevant meetings to align goals and share insights.
Collaborate with leadership and the L&D team to identify ongoing training needs and contribute to continuous improvement of onboarding and training strategy.
In partnership with the L&D Director, contribute to long-term training and development initiatives, such as defining role competencies, supporting career pathway development, and exploring innovations in learning strategy.
Support new location openings, remodels, or transitions with training and onboarding assistance.
Other duties as assigned.