Learning Specialist, Insurance

AAA Central Penn•Harrisburg, PA

About The Position

As our Learning Specialist – Insurance, you’ll be at the heart of developing, supporting, and inspiring our Insurance team members. You’ll lead onboarding, guide skill development, and serve as a trusted resource for product knowledge, systems, and best practices across our Insurance business units. This role is ideal for insurance professionals who enjoy developing others and watching them grow, balance big-picture thinking with attention to detail, stay current on industry trends and love learning, and lead with positivity, professionalism, and accountability.

Requirements

Associate degree or equivalent combination of education and experience.
Strong insurance industry knowledge and familiarity with insurance suppliers.
Experience developing or delivering training, coaching, or mentoring others.
Confidence working with Excel, PowerPoint, Word, Outlook, Teams, and insurance systems.
Excellent communication, organization, and time‑management skills.
Ability to analyze information, solve practical problems, and adapt in a fast‑paced environment.
Comfort presenting to groups, preparing reports, and creating clear documentation.

Nice To Haves

Flexibility to support training needs that may occur outside standard business hours.

Responsibilities

Serve as a mentor, coach, and role model, demonstrating core values and guiding new team members to success.
Design and deliver engaging training curriculum, materials, testing, and role-play scenarios.
Lead new hire onboarding, ongoing training, refresher sessions, and cross‑departmental learning.
Evaluate training effectiveness, track progress, and adjust programs as needed.
Offer call coaching, quality monitoring, and on-the-job support.
Partner with Insurance leadership to establish training standards and expectations.
Supervise and support new Insurance team members through their early development.
Recognize achievements and contribute to performance evaluations.
Act as the lead for Insurance technology initiatives and administrator for supplier websites.
Serve as the first point of contact for product, system, and process questions.