Learning & Development - Learning Specialist I

Bank Midwest•Dallas, TX

1d•Hybrid

About The Position

As a Learning Specialist I, you will consult with and support clients across the enterprise by conducting needs assessments; providing resources to meet those requirements; supports client’s Subject Matter Experts (SMEs). You will be responsible for a variety of tasks including design, develop and partner with SMEs to create training programs and learning resources: instructor-led programs, computer-based training; blended learning; course materials, learning resources, job aids, deliver and facilitate trainings, and evaluate training and learner effectiveness (levels 1 – 4) and on-the-job training coach. Additionally, Training Specialists are expected to handle course registration, communicate information about training courses and team offerings, report training results, partner with team members to provide support and back-up for training courses and systems, and build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position. All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

High School Diploma
Minimum of 1-2 years banking or related job experience
Valid driver's license (may not be learner’s, restricted or “to and from work” license)
Driving history that meets the Bank’s driver standards
Excellent oral and written communication skills
Ability and motivation to learn and expand own skills and capabilities
Advanced knowledge in the Microsoft Suite including Word, Excel & PowerPoint
Working knowledge of authoring tools
Ability to learn, understand, develop, and deliver a variety of technical and business skills training programs
Highly dependable
Project a professional appearance and attitude
Model company values at all times
Demonstrated training delivery skills in multiple platforms
Works effectively with management teams
Recognized as effective partner
Prioritize projects
Manage multiple priorities
Highly energetic and self-motivated with the ability to work independently
Interpersonal and presentation skills necessary to train
Friendly, cheerful and courteous demeanor

Nice To Haves

Associate’s degree
Prior training experience
Minimum of 3-5 years of banking or relevant job experience

Responsibilities

Conduct needs assessments
Provide resources to meet requirements
Support client’s Subject Matter Experts (SMEs)
Design, develop and partner with SMEs to create training programs and learning resources
Create instructor-led programs, computer-based training, and blended learning
Develop course materials, learning resources, and job aids
Deliver and facilitate trainings
Evaluate training and learner effectiveness (levels 1 – 4)
Act as an on-the-job training coach
Handle course registration
Communicate information about training courses and team offerings
Report training results
Partner with team members to provide support and back-up for training courses and systems
Build rapport with clients and fellow associates
Treat others with respect and consideration
Maintain current knowledge and compliance with regulations and bank policies and procedures