Learning Solutions Designer - Customer Service

Wespath Benefits and Investments • Glenview, IL

8d • Hybrid

About The Position

Wespath is looking for a Learning Solutions Designer – Customer Service to help employees build the knowledge, confidence, and skills they need to deliver excellent service. This role partners with Customer Service leaders to identify performance needs, design practical learning solutions, and create scalable resources that improve accuracy, speed, adaptability, and business outcomes. If you enjoy turning complex systems, processes, policies, and technical information into clear and engaging learning experiences, this is an opportunity to make a meaningful impact. You will support onboarding, upskilling, system adoption, compliance needs, process changes, and ongoing employee development through modern, blended learning solutions.

Requirements

• Bachelor’s degree in Instructional Design, Learning Technology, Education, Human Resources, or a related field, or equivalent work experience.
• Five or more years of experience designing and developing learning solutions in a corporate environment.
• Experience creating instructor-led training, virtual learning, eLearning, performance support tools, and blended learning programs.
• Experience with needs analysis, task analysis, curriculum design, storyboarding, and learning evaluation.
• Proficiency with tools such as Articulate Storyline, Rise, Camtasia, or similar authoring applications.
• Strong communication, editing, facilitation, presentation, and project management skills.
• Ability to quickly learn complex business processes, systems, and subject matter.

Nice To Haves

• Experience supporting Customer Service, Contact Center, Operations, Financial Services, Benefits Administration, Healthcare, or similarly regulated business environments.
• Familiarity with employee benefits administration, including retirement, pension, health and welfare, or related products and services.
• Experience developing and maintaining knowledge management systems, knowledge bases, or searchable support resources.
• Experience designing workflow learning and performance support solutions that enable learning in the flow of work.
• Experience using Learning Management Systems or Learning Experience Platforms, preferably Cornerstone OnDemand.
• Experience leveraging AI-enabled tools to design learning content, simulations, assessments, or learner support experiences.
• Knowledge of accessibility standards and inclusive design practices.
• Experience supporting system implementations, technology rollouts, or organizational change initiatives.

Responsibilities

• Design blended learning solutions, including instructor-led training, virtual learning, eLearning, videos, microlearning, simulations, assessments, job aids, and performance support tools.
• Partner with Customer Service leaders and stakeholders to identify performance gaps, skill needs, operational challenges, and learning opportunities.
• Translate complex benefits, systems, procedures, policies, and technical concepts into accessible learning materials.
• Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids.
• Use learning technologies and AI-enabled tools to improve learner engagement, content quality, efficiency, and scalability.
• Measure the effectiveness of learning initiatives and continuously improve content based on feedback, data, and business needs.

Benefits

• Medical, dental, vision and well-being benefits from HealthFlex on day one!
• 8% employer contribution to retirement plan with an additional match up to 2% on day one!
• 22 days of Personal Time Off + paid holidays
• Free financial planning assistance from EY
• Paid parental leave
• Tuition reimbursement and other development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level