Learning Program Manager

Chesapeake Utilities Corporation

15h • Hybrid

About The Position

The Learning Program Manager is responsible for the end-to-end ownership, facilitation, and continuous improvement of learning programs that build workforce capability and support organizational priorities. This role serves as an individual contributor who designs, delivers, coordinates, and evaluates learning programs while partnering closely with business leaders, HR, and subject-matter experts.

The Learning Program Manager owns the execution and outcomes of assigned programs—from needs analysis through delivery and evaluation—while maintaining a strong, visible presence in live learning experiences.

Requirements

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field (or equivalent experience).
• 5-7 years of experience in learning and development, training, or talent development.
• Standard driver’s license
• Demonstrated experience owning and delivering learning programs end-to-end.
• Strong facilitation skills with experience delivering live, instructor-led and/or virtual training.
• Working knowledge of adult learning principles and instructional design fundamentals.
• Strong organizational, communication, and stakeholder-management skills.
• Experience facilitating leadership development or frontline programs.
• Experience working in regulated, operational, or multi-location environments.
• Familiarity with learning management systems and learning analytics

Nice To Haves

• Learning or facilitation certifications (e.g., ATD, CPTD, facilitation credentials), preferred.

Responsibilities

• Own assigned learning programs from intake and design through delivery, evaluation, and refinement.
• Develop program goals, learning objectives, delivery plans, timelines, and success measures.
• Manage multiple learning programs simultaneously, ensuring consistency and quality across cohorts, locations, and audiences.
• Coordinate program logistics including schedules, materials, vendors, and learner communications.
• Serve as a primary facilitator for instructor-led and virtual learning programs, including onboarding, leadership development, and role-based training.
• Deliver engaging, practical learning experiences using adult learning principles, discussion, activities, and real-world application.
• Adapt facilitation style to meet the needs of diverse audiences and operational contexts.
• Support and coach subject-matter experts and internal facilitators as part of train-the-trainer efforts.
• Partner with stakeholders and SMEs to translate business needs into effective learning solutions.
• Customize and maintain facilitator guides, participant materials, and learning activities to support consistent delivery.
• Provide recommendations to improve content effectiveness, learner engagement, and transfer to the job.
• Partner with leaders, HR, and business teams to understand capability gaps and learning priorities.
• Serve as a trusted learning partner before, during, and after program delivery.
• Communicate program progress, insights, and outcomes to stakeholders.
• Collect and analyze participant feedback, engagement data, and outcome measures.
• Evaluate program effectiveness and implement improvements to strengthen impact and scalability.
• Ensure learning programs meet organizational standards, compliance requirements, and documentation expectations.
• Maintain current and accurate program materials and records.
• Stay current on learning trends, facilitation methods, and best practices.
• Serve as the technical owner of the LMS, responsible for day‑to‑day administration, configuration, and optimization.
• Own LMS governance, including course structures, curricula, learning paths, enrollments, completion rules, and data standards.
• Manage learner access, roles, permissions, reporting, and data integrity.
• Build, deploy, and maintain learning content across instructor‑led, virtual, and on‑demand offerings.
• Own LMS reporting, analytics, compliance tracking, and audit‑ready documentation.
• Partner with HRIS, IT, and vendors on system integrations, upgrades, issue resolution, and enhancements.
• Document LMS processes, standards, and user guidance; serve as the primary escalation point for system issues.

Benefits

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees