Learning Partner - Full Time

Northfield Park Racino•Northfield, IL

About The Position

The Learning Partner supports Northfield Park Racino’s mission and vision by facilitating, implementing, and evaluating training programs across operational areas. The role manages new-hire orientations and enterprise-wide learning initiatives; partners with HR, Player Development, and division leaders to identify leadership development needs; and uses learning technology and data to support capability development, compliance, skills-gap measurement, and operational improvement. The Learning Partner tracks learning metrics and return on investment, evaluates survey results, facilitates required compliance training, and consults with operational experts to analyze needs and develop appropriate learning solutions. The position also creates learning-management-system reports and documentation, maintains project schedules and resources, and manages training-center operations, class schedules, materials, spaces, and audiovisual needs. In collaboration with operations leaders, the role develops structured onboarding plans that provide internal guests with role-specific training and resources. Duties must be performed in accordance with applicable laws, regulations, and Northfield Park Racino policies and procedures.

Requirements

At least 1 year of relevant experience in adult learning, training, or facilitation.
Proof of eligibility to work in the United States.
Strong public-speaking, facilitation, and communication capabilities for small and large groups.
Ability to present and facilitate effectively for multifaceted audiences and debrief experiential learning processes while engaging adult learners.
Excellent planning, time-management, communication, decision-making, presentation, organizational, and interpersonal skills.
Ability to develop and maintain relationships of trust and confidence across all enterprise levels, from line to executive.
Ability to communicate effectively and maintain professional relationships with a diverse workforce.
Working knowledge of computer software such as MS Word, Excel, PowerPoint, and Outlook, or equivalent.
Knowledge of adult-learning theories and methodologies and the ability to apply them to learning, leadership, technology, and change management.
Effective time- and project-management skills and the ability to work independently and as part of a team.
Maintain a professional, neat, and well-groomed appearance in accordance with Northfield Park Racino standards.
Excellent customer-service skills and the ability to communicate effectively with business contacts.
Ability to communicate effectively in English, both orally and in writing.

Nice To Haves

Bachelor’s degree preferred.
Previous experience working in a similar casino setting preferred.
Instructional design experience preferred.

Responsibilities

Manage the implementation of new-hire orientations and enterprise-wide learning initiatives.
Partner with HR, Player Development, and internal division leaders to assess leadership development needs using department productivity reporting.
Use multiple technology platforms for learning delivery and measurement, including capability-development programs and dashboards for measuring team-member capabilities, compliance, and skills gaps.
Track statistics, metrics, and return on investment, and create additional learning and performance metrics as needed to evaluate initiative expenses.
Produce, compile, and evaluate survey results measuring learning quality, participation, satisfaction, performance, and business impact.
Facilitate required compliance training related to company policies, procedures, regulatory requirements, and other applicable standards.
Consult with operational experts to conduct needs, root-cause, and gap analyses, then design and deliver appropriate learning and custom solutions.
Design and generate data reports, information, and documentation in the learning management system.
Work independently with minimal supervision; create and maintain project timetables; and manage deadlines and resources.
Manage training-center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs.
Create and maintain structured onboarding plans with operations leaders to ensure internal guests receive necessary role-specific training and resources.
Perform other job-related duties as requested.