Learning Partner, Business Development

Headquarters Careers At Servpro Industries • Gallatin, TN

15h • Hybrid

About The Position

The Learning Partner delivers high-impact live and virtual training that builds franchise and HQ capability, strengthens operational execution, and reinforces brand standards. Reporting to the Director, Field Capability, this role serves as a subject-matter learning expert for the Business Development School of Learning. The Learning Partner facilitates workshops, partners with SMEs and franchise teams, supports the T3 model, and ensures learners receive consistent, credible, and operationally aligned instruction across the franchise system.

Requirements

• 3-5+ years in training delivery, facilitation, field operations, or capability development.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Familiarity with ILT content structure and instructional intent.
• High situational awareness and ability to adjust delivery based on learner needs.
• Strong relationship-building skills with franchisees, SMEs, and field leaders.
• Commitment to continuous improvement and learner success.

Nice To Haves

• Experience delivering workshops in distributed, franchise, or field-based environments.
• Background in the assigned School (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.
• Ensure training environments (virtual or physical) are set up for optimal learner experience.
• Work closely with Instructional Design, Learning Experience, and Operations to ensure training reflects current standards and business priorities.
• Collaborate with Learning Experience and multimedia teams to optimize virtual delivery tools and learner experience.
• Support major learning events (e.g., conventions, summits) as a facilitator or SME.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level