Learning Manager

Visa•Atlanta, GA

3d•$109,800 - $175,700•Hybrid

About The Position

Visa University (VU) is Visa’s learning and development organization. The Manager, Learning Design is an individual contributor on a team evolving learning design and delivery for Visa’s Sales & Client Services Learning team. The role works across business priorities, experiments with AI and emerging learning technologies, and creates experiences extending beyond traditional courses into practice, reinforcement, and performance support. The manager designs and develops high-quality learning experiences, independently manages assigned projects, and collaborates with Learning Partners, subject matter experts, cross-functional teams, and vendors to strengthen learner knowledge, skills, and performance. The role calls for strong instructional design craft, curiosity, sound judgment, and a collaborative, consultative approach. The successful candidate uses generative AI and emerging technologies to accelerate and expand learning design work while applying human judgment to design decisions. The role requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. Work hours vary with departmental needs, and travel is required 5–10% of the time. The position is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers. Applicants may be asked to share a portfolio during recruiter screening.

Requirements

At least 5 years of relevant work experience with a bachelor’s degree, or at least 3 years of relevant experience with an advanced degree (e.g., Master’s, MBA, JD, or MD).
Experience applying instructional design, adult learning, and human-centered design principles to understand audience and performance needs and translate them into appropriate, high-quality learning experiences.
Demonstrated ability to independently manage multiple learning-design projects, priorities, and stakeholders.
Strong hands-on learning development skills across multiple modalities, with judgment to select formats based on audience, performance need, context, and available evidence.
Strong written and oral communication skills.
Strong visual design and multimedia principles, ensuring graphics, UI elements, and layouts support learning objectives, improve comprehension, and reduce cognitive load.
Proficiency with authoring and multimedia-development tools and ability to learn new technologies and select tools based on learning and performance needs. Examples include Articulate Rise, Adobe Creative Cloud, Camtasia, and Synthesia.
Experience curating content and integrating external resources into learning programs.
Experience using AI as an integrated part of learning design, such as for discovery, prototyping, development, or iteration, including critically reviewing, refining, and quality-assuring AI-assisted work.

Nice To Haves

At least 6 years of work experience with a bachelor’s degree, or at least 4 years of relevant experience with an advanced degree (e.g., Master’s, MBA, JD, or MD).
Experience using workplace or performance evidence, such as call-recording data (e.g., Gong), to inform learning design or practice experiences.
Experience designing learning that extends beyond a single course or event through AI-enabled practice, performance support, learning in the flow of work, or on-the-job reinforcement, using tools such as Yoodli, Zenerate, Toonimo, WalkMe, or similar.
Experience translating role-based skills frameworks into observable behaviors, scoring criteria, and performance feedback.
Experience contributing to a learning or design Center of Excellence, including developing standards, toolkits, or community-of-practice programming.
Experience in the payments industry or a fast-paced global technology organization, with an understanding of the business context in which workforce capability is built.

Responsibilities

Build working knowledge of Visa’s Sales and Client Services audiences and operating contexts, partnering with stakeholders and subject matter experts to understand business and performance needs.
Independently manage assigned learning-design projects across the project lifecycle, balancing priorities, planning work, coordinating stakeholders and contributors, managing risks and dependencies, and delivering against critical milestones.
Apply adult learning theory, cognitive science, and evidence-based instructional practices to create meaningful practice, assessment, and feedback aligned with skills and performance expectations.
Partner with Learning Partners, stakeholders, and relevant teams to define meaningful success measures, evaluate learning design using available learning and business evidence, and continuously improve it.
Design and develop learning solutions, facilitating design conversations with subject matter experts, vendors, and other contributors to ideate, prototype, and refine solutions.
Ask thoughtful questions, challenge assumptions when appropriate, clarify ambiguous requests, and explain the rationale for design, platform, and evaluation decisions.
Translate design strategy into modern, high-quality, accessible learning experiences using multiple formats, modalities, and technologies, including eLearning, custom graphics, audio, video, AI-enabled practice, and just-in-time performance support; create and curate content as needed.
Use generative AI and other learning technologies to accelerate discovery, design, development, and iteration while applying instructional design expertise, business context, and human judgment to the final solution.
Share best practices, tools, and expertise with the community of learning experience designers.
Stay current with industry trends and recommend innovative approaches to elevate learning experiences.