Learning Management Systems Administrator

Connecticut State Community College•New Britain, CT

3d•$81,784•Onsite

About The Position

The Learning Management Systems (LMS) Administrator advances the remote learning experience by expanding features and supporting functionality of the LMS and associated integrations. Works collaboratively with the Office of Teaching and Learning staff and internal partners including Directors of Educational Technology (DET), Academic Information Technology, IT and other departments. Workforce, Industry, and Continuing Education, departments and offices across the College in utilization of the LMS and serves as the primary contact for technical issues. Serves as the primary technical investigator for Academic Affairs digital learning initiatives that align with the CSCC Strategic Plan as well as those corresponding with the Division of Academic Operations. Also works closely with the Director of Academic Operations on developing state-wide professional development training and standards for faculty and staff in regard to the LMS. Also tasked with staying current in a rapidly changing field, staying abreast of current and emerging trends and best practices in online pedagogy and develops recommendations for the CT State CC leadership team in maintaining the college as a leader in online delivery within higher education.

Requirements

Master’s degree from a regionally accredited institution in Educational Technology, Instructional Technology, or other appropriately related field, with four (4) years of related experience.
Experience working as an administrator or super user on a Learning Management System (such as Blackboard, Canvas, Brightspace, etc.).
Experience in Information Technology, Service Desk Support, or Systems Management.
Familiarity with training methodology.
Ability to take initiative and work independently.
Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
Excellent interpersonal, oral, and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Nice To Haves

One (1) or more years of experience in Learning Management System (LMS) administration within a comprehensive, multi-site community college system or university.
Experience implementing continuous quality improvement and assessment processes.
Experience supporting outcomes assessment at the course, program, and/or institutional level.
Experience managing or implementing complex projects and programs that support the adoption of new technologies.
Experience with Structured Query Language (SQL).

Responsibilities

Ensure the effective performance of the CSCC Learning Management System.
Serves as functional lead for the LMS and supports implementation of those decisions.
Responsible for addressing and researching problem areas that are encountered in the complexity of this system.
Supports the growth, development, and technical maintenance of the LMS.
Complete LMS related requests to assist faculty in course creation, management, and operation.
Lead investigator on technical or operational issues with the LMS across all campuses and in collaboration with Connecticut State Colleges and Universities (CSCU Senior Information Systems Development Managers).
Collaborate with the CSCU Senior Systems Development Manager and IT LMS administrator to operate, maintain, and develop connectivity and integration with 3rd party systems (including all Building Blocks and Learning Tools Interoperability (LTI’s), Student Information System (SIS), Single Sign-On authentication, and other educational technology vendors.
Provide training in face to face, virtual, and e-learning formats in collaboration with CSCC Teaching and Learning department.
Work directly with internal providers (IT, Records, etc.) and external providers (Tier 1 Support, Vendor Support, etc.) to prioritize and conclude support needs and requests.
Serve as the primary administrator for the LMS.
Work with CSCU Senior Information Systems Development Manager and IT LMS administrator to maintain nonproduction environments (including planning vendor lead refreshes).
Utilize testing environments to verify functional integration of emerging technologies.
Provide communications on latest releases to any software utilized through the Learning Management System.
Document relevant processes and procedures to ensure security, functionality, and consistency of operation.
Accountable for assisting the Associate Vice President of Academic and Student Affairs Operations and the Director of Academic operations with the effective and efficient management of the assigned operational area.
Participate in the development, implementation, and ongoing review and revision of policies, standards, documentation, and processes to ensure on-line courses meet standards of excellence and consistency.
Work as part of a team to provide planning, design, and technical facilitation services for distance education activities. Assist and coordinate the daily operations of CSCC’s growing on-line program.
Attendance and participation at convocation and commencement ceremonies
Service on assigned committees and task forces
Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.