Part-time Learning Management System (LMS) Admin - Contract

The Jed Foundation•New York, NY

9h•$45 - $65•Remote

About The Position

The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for teens and young adults. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs and systems. The Learning & Knowledge team supports this mission by delivering high-quality training and education to school professionals, caregivers, and other audiences through JED's Learning Management System. JED is seeking an experienced, detail-oriented LMS Administrator for a part-time contract (3-6 months) engagement to support the day-to-day operations of our Learning Management System. This is a hands-on, technical role focused on maintaining system configuration, supporting course quality assurance and launch readiness, generating regular reporting, and providing responsive technical support to end users. The ideal contractor is comfortable working independently, communicates proactively, and brings practical experience administering LMS platforms in a professional environment. Familiarity with Moodle, Articulate/RISE, or similar platforms is strongly preferred.

Requirements

3 or more years of LMS administration experience, including user management, course configuration, and end-user support
Familiarity with Moodle, Articulate/RISE, or comparable Learning Management Systems
Experience with virtual instructor-led training platforms such as Zoom or Microsoft Teams
Strong attention to detail, particularly for QA and data accuracy work
Ability to work independently, manage time effectively, and communicate proactively in a remote contract environment

Nice To Haves

Familiarity with adult learning principles and blended learning environments is a plus
Prior experience working with a nonprofit or mission-driven organization is a plus

Responsibilities

Maintain and update LMS configuration, including course structures, organization settings, and access groups
Manage user accounts, training enrollments, subscription access, and training credit administration
Ensure the system remains organized, functional, and aligned with JED's operational needs throughout the engagement
Conduct quality assurance reviews of courses prior to launch, checking for functionality, accessibility, and content accuracy
Partner with instructional designers and developers to prepare instructor-led and self-paced content for deployment
Troubleshoot and resolve course-level issues identified during QA or post-launch
Pull and deliver regular training data reports on a cadence agreed with the Director of Learning & Development
Audit course completions and learner progress data to ensure accuracy
Identify and flag data anomalies or quality issues; work with internal teams to resolve them
Serve as the first point of contact for internal and external end-user technical questions and issues
Respond to inquiries promptly and professionally, resolving issues or escalating as appropriate
Document common issues and resolutions to build a support knowledge base for the team