Learning Management System Administrator

ESC Region 20•San Antonio, TX

46d•Onsite

About The Position

JOB SUMMARY: Provide technical and functional support for the day-to-day and ongoing operation, maintenance, usage, analysis, and administration of the Learning Management System. POSITION REQUIREMENTS: JOB KNOWLEDGE, SKILLS/ABILITIES Knowledge Bachelor's degree required from an accredited university; Master's degree preferred, with a major in computer science, education, or related field. Three years of relevant systems administration experience with learning management systems required, preferably with Docebo. In-depth knowledge of content management systems. Knowledge of JSON, HTML, HTML 5, CSS3, PowerShell, Excel Macros, Microsoft Windows. Experience with SQL database queries, relational databases, data extraction, data import/export procedures, FTP/SFTP processes, and data visualization tools. Experience integrating learning management systems with HRIS systems. Knowledge of scripting languages Python and JavaScript for process automation. Knowledge and experience with publishing courseware using e-learning standards such as SCORM. Knowledge of Articulate 360 Storyline and Rise preferred. Familiarity with Power Automate or other workflow automation platforms. Demonstrated experience collaborating with key resources, subject matter experts, stakeholders, and external vendors to achieve strategic goals. Proficiency with APIs and tools such as Postman, Swagger. Skills/Abilities Strong organizational skills, project management, attention to detail, ability to meet deadlines, proofread, and prioritize multiple projects in a fast-paced environment. Demonstrated use of high-level oral and written communication skills. Demonstrated use of interpersonal skills and sound judgment in resolving challenges. Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases. Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment. Exceptions to these requirements will be considered based on exemplary skills, training, and record of success. PRODUCTS/OUTCOMES Ensure the efficient and effective implementation, maintenance, and operation of the learning management system to meet internal and external clients' needs. Create/publish/archive online courses, add/delete accounts, set/adjust/maintain system parameters, add/delete resources, etc. Address technical issues and other system issues from identification through resolution. Identify the databases and integration points from/to the LMS and other systems. Use system integration tools and methods to sync data with other systems. Establish and maintain links to other online systems (e.g., vendor hosted courseware, synchronous distance-learning applications, HRMS, etc.). Complete daily tasks such as developing and sending status reports, responding to customer questions, publishing courseware, assisting instructional designers with technical issues, etc. Design and develop custom dashboards and reports for external and internal clients. Solve complex LMS-related problems and develop innovative solutions. Update database with current internal and external client data. Maintain the integrity of internal and external client records. Understand and articulate system requirements and constraints. Import and export data using appropriate file formats and FTP/SFTP sites. Provide customer service and technical/functional assistance to the technical support team and end users. Ensure that business requirements are clearly and comprehensively documented, understood, and properly implemented (including integration with other departments/workgroups). Ensure that non-functional business requirements are clearly defined (e.g., Service Level Agreements, performance requirements, performance guarantees, etc.). Evaluate security requirements (e.g., functional and technical access, etc.). Evaluate control requirements (e.g., batch controls, etc.). Conduct user acceptance testing of new learning technologies. Ensure that training and development programs in the LMS are continuously evaluated for relevancy and function. Develop policies, procedures, and guidelines related to the LMS and ensure users at all levels are trained in appropriate use. Develop and maintain organizational communication to ensure employees have knowledge of LMS protocol and structure. INITIATIVE Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities. Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served. Seek, participate, and engage in job-related learning and development experiences that provide professional growth. Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly. Demonstrate flexibility and adaptability to new situations and assignments. Set challenging goals and reach a high standard of performance despite barriers encountered. Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success. Promote and support continuous improvement and organizational change. Work under minimal supervision. COMMUNICATION/HUMAN RELATIONS Model the Principles of Public Service (Policy AD LOCAL). Communicate in a timely and effective manner and interact professionally. Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes. Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients. Demonstrate professional-level written and oral communication skills. Work collaboratively in a team setting. Keep supervisors informed. Regularly handle and maintain confidentiality of sensitive communications and information at all times. SUPERVISION AND ORGANIZATION OF STAFF None BUDGET RESPONSIBILITY Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment. PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc. Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting. Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching. Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15-50 pounds). Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment). Mental Demands: Work with frequent interruptions; maintain emotional control under stress. ADDITIONAL REQUIREMENTS Champion and model the Center's Mission, Vision, Core Values, and Service Standards. Function within the policies and procedures of ESC-20. Accept other responsibilities as assigned. Dress and groom appropriately for the ESC-20 work setting. Travel independently to fulfill responsibilities of the position. Maintain regular and reliable attendance, majority in-person/onsite. Serve at the will of the Executive Director.

Requirements

Bachelor's degree required from an accredited university; Master's degree preferred, with a major in computer science, education, or related field.
Three years of relevant systems administration experience with learning management systems required, preferably with Docebo.
In-depth knowledge of content management systems.
Knowledge of JSON, HTML, HTML 5, CSS3, PowerShell, Excel Macros, Microsoft Windows.
Experience with SQL database queries, relational databases, data extraction, data import/export procedures, FTP/SFTP processes, and data visualization tools.
Experience integrating learning management systems with HRIS systems.
Knowledge of scripting languages Python and JavaScript for process automation.
Knowledge and experience with publishing courseware using e-learning standards such as SCORM.
Demonstrated experience collaborating with key resources, subject matter experts, stakeholders, and external vendors to achieve strategic goals.
Proficiency with APIs and tools such as Postman, Swagger.
Strong organizational skills, project management, attention to detail, ability to meet deadlines, proofread, and prioritize multiple projects in a fast-paced environment.
Demonstrated use of high-level oral and written communication skills.
Demonstrated use of interpersonal skills and sound judgment in resolving challenges.
Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.
Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment.
Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.
Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
Demonstrate flexibility and adaptability to new situations and assignments.
Set challenging goals and reach a high standard of performance despite barriers encountered.
Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success.
Promote and support continuous improvement and organizational change.
Work under minimal supervision.
Model the Principles of Public Service (Policy AD LOCAL).
Communicate in a timely and effective manner and interact professionally.
Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
Demonstrate professional-level written and oral communication skills.
Work collaboratively in a team setting.
Keep supervisors informed.
Regularly handle and maintain confidentiality of sensitive communications and information at all times.
Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.
Champion and model the Center's Mission, Vision, Core Values, and Service Standards.
Function within the policies and procedures of ESC-20.
Accept other responsibilities as assigned.
Dress and groom appropriately for the ESC-20 work setting.
Travel independently to fulfill responsibilities of the position.
Maintain regular and reliable attendance, majority in-person/onsite.
Serve at the will of the Executive Director.

Nice To Haves

Knowledge of Articulate 360 Storyline and Rise preferred.
Familiarity with Power Automate or other workflow automation platforms.

Responsibilities

Ensure the efficient and effective implementation, maintenance, and operation of the learning management system to meet internal and external clients' needs.
Create/publish/archive online courses, add/delete accounts, set/adjust/maintain system parameters, add/delete resources, etc.
Address technical issues and other system issues from identification through resolution.
Identify the databases and integration points from/to the LMS and other systems.
Use system integration tools and methods to sync data with other systems.
Establish and maintain links to other online systems (e.g., vendor hosted courseware, synchronous distance-learning applications, HRMS, etc.).
Complete daily tasks such as developing and sending status reports, responding to customer questions, publishing courseware, assisting instructional designers with technical issues, etc.
Design and develop custom dashboards and reports for external and internal clients.
Solve complex LMS-related problems and develop innovative solutions.
Update database with current internal and external client data.
Maintain the integrity of internal and external client records.
Understand and articulate system requirements and constraints.
Import and export data using appropriate file formats and FTP/SFTP sites.
Provide customer service and technical/functional assistance to the technical support team and end users.
Ensure that business requirements are clearly and comprehensively documented, understood, and properly implemented (including integration with other departments/workgroups).
Ensure that non-functional business requirements are clearly defined (e.g., Service Level Agreements, performance requirements, performance guarantees, etc.).
Evaluate security requirements (e.g., functional and technical access, etc.).
Evaluate control requirements (e.g., batch controls, etc.).
Conduct user acceptance testing of new learning technologies.
Ensure that training and development programs in the LMS are continuously evaluated for relevancy and function.
Develop policies, procedures, and guidelines related to the LMS and ensure users at all levels are trained in appropriate use.
Develop and maintain organizational communication to ensure employees have knowledge of LMS protocol and structure.